Software Management

S tephen Craig Smith

**** **** * * * ubbock, TX 806-***-**** s ******.*****.*****@*****.***

Targeting IT-Analyst eServices Position

To employ my knowledge and experience with the intention of securing a professional

career with opportunity for challenges and career advancement, while gaining

k nowledge of new skills and expertise.

Education

Ashford University – Clinton, IA, D egree expected late 2012

B.A. in Business Information Systems GPA: 3.2/4.0

Angelina College – Lufkin, TX, 2007

A.A.S. in Design and Applied Ar ts – Graphic Design GPA: 3.32/4.0

• Dean’s L ist (3 Semesters)

• Who’s Who Among Students in American Junior Colleges 2005

Technology Summary

Certificati CompTIA A+, CompTIA Network+, CompTIA Securi ty+, Dell Certified

Systems Expert

ons:

Systems: Windows 9X/NT/2000/XP/7, Mac OS,

Databases mySQL, MS Access

:

Language HTML, CSS, PHP

s:

Software: M S Visio, MS Office, Adobe Photoshop, Adobe I l lustrator, Adobe

D reamweaver, Adobe Fireworks, Vantive, iProcurement, Remote

A dministrator

IT Experience

Oxy Inc. – Levelland, TX

IT-Specialist, (2008 to Present) Work with the Site Management Support team to

p rovide general computer desktop support for Oxy employees and Oxy contract

personnel.

Selected Contributions:

Hardware Refresh Project – Replaced X pc’s

NextGen Project – Collected information on Windows 7 compatible peripherals, and

software

Provide desktop support for over 400 users in the West Texas/Eastern New

Mexico/Colorado/Oklahoma region by phone or in person as needed to minimize

downtime.

S tephen Craig Smith

Consistently recognized for technical t roubleshooting skills used to rapidly and cost-

effectively resolve challenging technical issues.

Red Yetti – Lubbock, TX

Co-owner/Designer, (2010 to Present) Designed and developed web sites for small

businesses and churches in West Texas.

Selected Contributions:

Researched and developed knowledge-base articles for Lotus Notes issues, resulting in

an increase in fi rst-call-resolutions of 20 additional calls per week that saved company

$57K annually.

Evaluated software to increase production.

Negotiated deal with a digital signage company to resale their software to add value to

t he company.

Venturi Staffing Partners (for Oxy Inc.) – Levelland, TX

IT-Specialist, (2008 to 2008) Work with the Site Management Support team to

p rovide general computer desktop support for Oxy employees and Oxy contract

personnel.

Selected Contributions:

Provide desktop support for over 400 users in the West Texas/Eastern New

Mexico/Colorado/Oklahoma region by phone or in person as needed to minimize

downtime.

Craig-Mac Designs – Lufkin, TX

Owner, (2005 to 2010) Designed and developed web sites for small businesses and

churches in East Texas.

Selected Contributions:

Manage and coordinate graphic design projects from concept through completion.

Work closely with clients to create vision, conceive designs, and consistently meet

deadlines and requirements.

Manage all operational, strategic, financial, quote/bid, staffing, and administrative

f unctions.

Jody Rogers Evangelistic Association – Seagoville, TX

Creative D i rector, (2005 to 2007) Handled maintenance of all computer equipment,

and prin ters, database management, updating the website, graphic design of CD and

DVD products, merging large customer list, filming, editing.

Selected Contributions:

Decreased downtime by standardizing the desktop environment with Apple computers.

S tephen Craig Smith

Designed and implemented a custom application for t racking donations, and contact

i nformation.

Compile li terature, prepare mailing labels and envelopes, and disburse via postal

service.

Produced a weekly television program for a national audience.

Performed set-up, break-down, and t ransport of agency equipment on a weekly basis.

Provided computer help desk support and technical t raining on hardware/software to

end users.

Available for Relocation & Travel

Contact this candidate