Customer Service Manager

Laura A. Howell

*** ******** ******

Pooler, GA *1322

315-***-****

*************@*******.***

OBJECTIVE

To obtain a position in Administration with clerical duties to assist in the success of the company.

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PROFESSIONAL EXPERIENCE

Bee Creative Pottery Studio, Watertown, NY 10/2009-8/2010

Store Manager

-Responsible for accounts receivable and accounts payable.

-Data entry including inventory orders, bank statements and employee records.

-Provided excellent customer service.

-Processed all new hire paperwork, terminations and reviews.

-processed payroll on a weekly basis.

Youth Advocate Program, Watertown, NY 10/2008-6/2009

Administrative Manager

-Process client referrals from the Department of Social Services.

-Process intake and discharge paperwork.

-Maintained client files as well as employee files.

-Entered advocate notes in database daily.

-Filed accommodating paperwork for clients and employees.

-Processed payroll.

-Answered multi-line phone

TJ Maxx, TJX Corporation, Fayetteville, NC 11/2004-

9/2005

Dothan, AL 9/2005-1/2007

Key Holder

-Processed daily cash flow.

-Recorded daily monies intake as well as deposits.

-Data entry.

-Maintained excellent customer and employee service.

Computer Skills: MS Word (70+ wpm), Excel, PowerPoint, Internet (research and navigation).

EDUCATION

Master of Arts in Education: Secondary Teacher Education- University of Phoenix (2008)

Bachelor of Arts: Major; English Writing- Mesa State College, Colorado (2003)

EXTRA CURRICULAR ACTIVITIES

Fort Drum Family Readiness Group 05/2008-1/2010

Treasurer

Manage bank account and all deposit transactions as well as withdrawals.

Lewis County Opportunities, Inc 06/2008-5/2010

Hotline Volunteer

60 hours of domestic violence/rape crisis training, over 400 hours of on-call crisis intervention.

Mesa State College 08/1997-05/2001

Women’s Varsity Soccer Division II

Played on #9 National Team 97, played on #5 National Team 98, played on #15 team in 2000.

Served on the Student Athlete Committee from 1997-2001. Served as captain of the team in 2000

and 2001.

Denver Christian High School 08/1993-05/1997

Student Council all four years; Student Body President in 1997

Varsity Soccer 1993-1997; All State Athlete in 1997.

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