Customer Service Technical Support

Location:

Posted:

November 18, 2010

Chrystal Pinkney

Objective

To obtain a position where I will get the opportunity to enhance my abilities in communication

and interpersonal skills as well as utilize my experience and skills.

Experience

08/15 10/09 Temple University Philadelphia, PA

Technical Support (Paid Intern)

Provided administrative and technical support to staff and students including

computer repair, network troubleshooting and password resets.

Troubleshooting and installation of computer software/hardware

Assisted tech support specialists as needed.

7/02 8/07 Greyhound Lines Inc. Philadelphia, PA

Customer Service Supervisor

Established a friendly yet professional atmosphere that promoted attentive customer

service and respect for co workers.

Responsible for the management of 15 employees, time sheets payroll, oracle system

management. Monitoring, and training of staff.

Managed and performed daily cash handling procedures.

Involved in the management of daily terminal operations.

Excellent interpersonal skills, ability to work well with others, in both supervisory or

support staff roles.

Software Etc. Philadelphia, PA

6/01 7/02

Sales Associate

Ensured that each customer received outstanding service by providing a friendly

environment .

Greeting and acknowledging every customer, maintaining solid product knowledge and all

other aspects of customer service.

Maintain an awareness of all promotions and advertisements.

Assisted in processing and replenishing merchandise and monitoring floor stock.

Completed price changes and inventory.

Education

University of South Alabama Mobile, AL

Currently pursuing a Bachelor’s Degree in Computer Science (2011)

Technical Experience

Windows Operating Systems, MS Excel, Microsoft Word, Microsoft Access, Microsoft

Outlook, Desktop Publishing, HTML, Java, DOS based applications, Software Installation

and Web based systems. Video Editing & Photoshop.