Customer Service Representative
Resume:
Nellie Brown
Orange Park Florida, 32073
*******@*********.***
Areas of Expertise
Family Counseling and Referrals Childcare Knowledge
Verbal and Written Skills Organizational Abilities
Professional Experience
Guardian Ad Litem-State of Florida 2014-2015
Advocate Volunteer-intern
. Advocate in court for abused Children.
Attend Home visits.
. Document data.
. Follow Florida Rules and Statutes.
Putnam County Health Department
Family Support Worker 2010-2011
. Recruited applicants and military families for the program.
. Implemented assessments. Evaluated clients.
. Performed charting and implemented referrals.
. Assisted clients with school, and jobs. Maintained caseloads.
. Perform case management duties.
Duval County Schools
Paraprofessional 2005-2011
. Tutored and assisted regular education children and special needs
children individually and in small groups to help them master match,
reading and writing assignments and to reinforce learning concepts
presented by teachers.
. Enforced administration policies and rules governing students.
. Discussed assigned duties with classroom teachers to coordinate
instructional efforts.
. Observed students' performance, and record relevant data to assess
progress.
Foster Grandparent Program 1997 to 1999
Volunteer Recruiter Coordinator
. Recruited elderly individuals, to join the program as volunteers.
. Ran background checks, provided training, and prepared monthly
reports.
. Built rapport with agencies to help individuals get resources.
. Implemented monthly engagements for speakers to come out to speak.
. Planned trips and other activities for the elderly.
Virginia Beach Health Department 1991-1994
TB Representative - Outreach Worker
. Performed TB testing, and intervention.
. Held initial interviews.
. Assisted in the clinic, and I made home visits
. Prepared monthly reports.
. Worked with all nationalities, and military Families.
. Monitor all clients appropriately.
Southside Nursing Home 1995-1996
Activity Director
. Implemented activities to the elderly.
. Planned and led field trips and other activities.
. Held initial interviews for new residents, and prepared care Plans.
. Charted information maintained activity budget.
Ombudsman Program 1994-2000
(Volunteer) Ombudsman
. Investigated and resolved complaints.
. Visited facilities annually, ensuring that residents were receiving
the legal, financial, social, and services available to them.
. Educated family members, residents and staff about resident's rights.
. Providing information to public.
Sears Company- Customer Service Representative: 1987-1989
. Implemented Maintenance Agreements.
. Contacted Customers.
. Maintained case loads.
. Input information in PC
Education
Current Psychology Student- Liberty University
BA, Theology- Logos Christian College
AAS, Gerontology-Tidewater Community College
Directors VPK Credentials
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