Administrative Assistant Customer Service

Colleen G. Posey, ALS

***** ******** ******* *****

Tomball, Texas 77375

281-***-****

*************@*****.***

OBJECTIVE A challenging position that will utilize my proven

ability to work effectively in both team situations and

independently with positive results. An energetic self-

motivated team player/builder. Ambitious and flexible with an

ability to adapt to changing environments.

WORK HISTORY

Nabors Corporate Services - Houston, Texas (Current)

Administrative Assistant - NCS Shared Services Center (August

2008-Present)

Report directly to the Director of SSC. Responsibilities

include running reports in Oracle and Discovery such as I-

expense, depreciation, AMEX uploads, and document uploads into

SOX Express. Process invoices, edit and format policy and

procedures/compliance, document notarization. General functions

include event planning, office supplies, ticket requests, new

employee set up, and organizing schedules and meetings.

Floater/Administrative Assistant - NCS Human Resources (November

2007-August 2008)

Provided support to all NCS departments and/or divisions within

Nabors Industries as needed including the CEO/President and

Chief Operating Officer. Schedule and organize meetings,

conference calls and travel accommodations. Prepare expense

reports and check requests. Compose, edit, and format

correspondence, stock reports, and press releases. Review,

prioritize and respond to incoming calls, mail and electronic

mail. Coordinate overnight packages via FedEx or general

courier. Provide daily detail to calendar, mail distribution,

process invoices, send/receive faxes, and copy/distribute

internal/external correspondence. Prepare and maintain company

operational files and confidential information.

CHRISTUS Health - Houston, Texas

Senior Administrative Assistant - Quality Patient Safety

Improvement (March 2007-Nov. 2007)

Support the QPSI division system Director/team members. This

position is responsible for coordinating routine activities of

the department by performing administrative duties necessary for

the efficient and effective operation of the department, while

maintaining strict confidentiality of all sensitive materials.

Duties include coordinating travel, arrange/coordinate and

assist with meetings for select councils, review, prioritize and

respond to calendars, prepare expense reports, incoming calls,

mail and electronic mail. Coordinate overnight packages via DHL

or Central Courier. Provide daily mail distribution, process

invoices, send/receive faxes, copy/distribute internal/external

correspondence.

Senior Administrative Assistant - Legal and Governance (August

2005-March 2007)

Provide support to assigned Attorneys, Associates and the Legal

and Governance team. Schedule and organize meetings, conference

calls and travel accommodations. Prepare expense reports and

check requests. Compose, edit, and format correspondence and

legal documentation such as Physician Contracts and Agreements.

Review, prioritize and respond to incoming calls, mail and

electronic mail. Coordinate overnight packages via DHL or

Central Courier. Provide daily detail to calendar, mail

distribution, process invoices, send/receive faxes, and

copy/distribute internal/external correspondence.

Southern Solutions - Jasper, Georgia

Secretary (January 2005 - August 2005)

General office duties include answering phones/customer service,

filing, accounts payable, travel and meeting coordination.

ROI Entertainment - Houston, Texas (January 2003 - January

2005)

Administrative Assistant/Book Keeping Assistant

Billing inquiries, creating and maintaining excel spreadsheets

and making sure that all permits/licenses were current and up to

date for the various units. Scheduled and organized meetings,

conference calls and travel accommodations. Composed, edited,

and formatted correspondence. Reviewed, prioritized and

responded to incoming calls, mail and electronic mail.

Coordinated overnight packages via DHL or Central Courier.

Responsible for ordering office supplies and keeping inventory.

Provided daily mail distribution, send/receive faxes,

copy/distribute internal/external correspondence. Prepared and

maintained company operational files and confidential

information.

J.P. Morgan Chase - Houston, Texas (May 1997 - January 2003)

Loan Processor/Credit Investigator

Primary responsibilities consisted of reviewing and processing

home loan packages. Reviewed documents of title policy,

borrower application, note, power of attorney, notarizing

official documents, conditions that included verification of

employment and income, verifying applicable fees, and final

calculations to assure all deadlines are met. Other duties

included direct contact with customers, retailers, as well as

insurance companies and agencies to ensure a smooth post -

closing transition. Calculated payoff requirements, when

applicable, and prepared disbursement transmittals to wire

funds.

EDUCATION

Scarborough High School - Houston, Texas (1988)

North Harris County College -Houston, Texas (1993 - 1994, 2002)

NALS-The Association for Legal Professionals (2006)

COMPUTER LITERACY

Proficient in Microsoft Word, Excel, Access, Outlook, Visio,

Oracle, Intacct and Internet Explorer. Working knowledge of

PowerPoint

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