Engineer Quality Assurance
Resume:
Rachel Prescott
** ***** ******, **********, ** *3835
******.********@*********.***
http://www.linkedin.com/in/rachelprescott
Highly motivated, detail oriented VoiceXML IVR Developer,
known for superior quality and customer satisfaction.
Summary
10 years experience in all phases of software development life cycle
process. Anticipates and proactively addresses potential issues, takes the
initiative to fill gaps, and sees tasks through to completion with minimal
supervision. Establishes and maintains cohesive working relationships with
technical and non-technical customers and co-workers across departments and
levels of the organization. Comes up to speed quickly, adopting and
adapting existing code and/or processes.
[pic]
Analytical Skills . Problem Solving . Communication Skills .
Technical Writing . Quoting
Call Flow Design . Development . Testing . Debugging/Troubleshooting
. Deployment
Requirements Definition and Documentation . Touchtone and Speech Enabled
IVRS
[pic]
Professional Experience
Convergys, Dallas, TX 2008- 2010
Software Applications Engineer II
Developed, tested, debugged, and implemented large scale VoiceXML IVR
applications in both client and hosted environments.
. Improved customer satisfaction through increased communication and
reduction in testing issues during Phase II User Acceptance Testing
. Minimized Phase II UAT issues by interfacing with Business Unit to
analyze, establish, and document complete and accurate functional
requirements prior to coding
. Acquired and documented knowledge necessary to code Web Service Calls so
as to minimize dependence on senior engineers henceforth
. Developed code and wrote documentation for VoiceXML library to replace
IQTalk 'Yourvoic' library, creating IP reusable in the upgrade of IQTalk
custom applications
Intervoice, Dallas, TX 2000 - 2008
Software Applications Engineer II 2006 - 2008
Developed, tested, and deployed VoiceXML IVR applications on open source
platform. Programmed
enhancements to IQTalk touchtone and speech applications.
. Prevented catastrophic failure during Quality Assurance and User
Acceptance Testing processes by recognizing flaws in automatically
generated test cases and data
. Ensured smooth QA and UAT experiences by re-engineering test cases and
mining for appropriate test data
. Collaborated with R&D and engineering to overcome platform issues
. Devised a work-around to force a proprietary reporting tool to meet
customer requirement that a single call across two or three applications
be shown as one call rather than multiple calls
. Refined code and implemented first instance of integration between IQTalk
and IPCC, enabling the passing of data between an IQTalk application and
an IPCC based call center
. Invited to participate in series of CEO Luncheons culminating in the
adoption of morale boosting policies including telecommuting policy.
Software Applications Engineer I 2000 - 2006
Coded prototype applications for Usability Testing of speech enabled IVRs.
Provided support for installation of IVR system upgrades, configuring new
features and modifying application code as necessary. Designed, coded,
tested, and deployed enhancements to IQTalk touchtone applications
including changes to user interface, backend data integration, CTI
Integration, and ACD log on scripts.
. Facilitated timely project completion by providing testing expertise and
issues management
. Instilled increased customer confidence via onsite presence
. Expanded Upgrade Matrix in order to increase accuracy of quotes and
delivered product
Student Tarrant County College, Hurst, TX 1998 - 2000
Windstar Computer Technologies, Grapevine, TX 1996 - 1998
Owner/Manager
Consultant to small businesses transitioning from manual to computerized
accounting. Provided needs assessment, design, and implementation of fully
integrated computerized accounting systems.
George Hull, Inc., Arlington, TX 1991 - 1996
Office Manager/Controller
Oversaw administrative and accounting staff as company grew from $5M to
$30M in sales. Computerized project management systems; researched and
implemented migration from manual accounting system to industry specific
accounting software.
Technical Skills
Development Tools: Intervoice Invision (IQTalk), Invision Studio
(VXML)
Eclipse; Visual Studio 2008
Languages: VoiceXML, Javascript, HTML, CSS, XML, SQL, PL/SQL,
Java, C#, VB6
Technologies: Speech Recognition (Speechworks, Nuance, GRXML)
J2EE (Tomcat, JSP, Servelets, Web Services), Text-to-Speech
Source Control: TortoiseSVN
Back End Integration: Web Services, HTTP and XML transactions,
Database queries and stored
procedure calls to DB2, Oracle, Sybase and SQL
Server databases
CTI Integration: Genesys, Avaya, Cisco and IPContact Center
Education
A.A.S. Computer Applications Development
Tarrant County College, Hurst, TX
Professional Certifications
VoiceXML Application Developer 2008
Microsoft Certified Professional (MCP) VB6 2000
Contact this candidate