Manager Engineer

Alex Sinkowski

abh2xt@r.postjobfree.com

*** ******* *** ***********, ** 97477 541-***-****

EXPERIENCE

Symantec Springfield, OR Feb 2009 - Present

NetBackup Escalation Manager/Critical Situation Manager

. Defused mishandled or unsavory situations and customers

. Drove both internal and external customers interactions

facilitating expedient resolutions

. Prioritize time and resources, at time between multiple customers,

to best address the needs of the situations

. Advised upper management on strategies being implemented to achieve

customer satisfaction

. Enacted corrective action in dealing with identified company

process failure

. Established proactive plans and concepts improving future business

interactions

Symantec Springfield, OR Feb 2008 - Feb

2009

NetBackup Technical Support Engineer

. Supported and troubleshot Enterprise grade backup solutions for

multi-million dollar corporations on a day by day basis

. Developed and implemented procedures to improve the handling of the

customers experience

. Assured customers and colleagues with positive interactions and

timely resolutions

Monaco Coach Corporation Coburg, OR Oct 2006 - Feb

2008

Admin 1 - Backup Operator

. Executed the company's data retention and disaster recovery

policies

. Worked with end users, support staff, and various vendors to

satisfy and resolve issues

. Documented new and previously undocumented mission critical

procedures to ensure the stability of daily operations

Pension Planners Northwest Eugene, OR Aug 2005 - Dec

2005

Fileserver Data Manager

. Administered the data on the fileserver

. Provided technical support for the organization

Western Oregon University Monmouth, OR Summers 2003,

2004

Carpenter's Assistant

. Directed crew at work site

. Instructed crew in proper techniques

Michael's Craft Store Eugene, OR Summer 2002

Sales Associate

. Enabled customers by directing them to desired solutions

. Stocked store merchandise

SKILLS

Conflict Resolution Analytical Thinking Business

Development

System Administration Software Troubleshooting

EDUCATION

Western Oregon University Monmouth, OR June 2006

Bachelor of Science

Major: Information Systems Minor: Studio Art

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