Training Manager
Resume:
William H. Schraer
email:****@*******.***
Fulshear, TX 77441
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INTERNATIONAL TRAINING OPERATIONS
Offers experience Managing Global Training & Customer Support Operations:
o Developed and executed start up of New Media Group, including
animation and simulation in the class room
o Implemented Learning Management System; ROI of Training Program;
Continuous Improvement Programs
o Provided Training Technology solutions, Leading a global staff
direct reports and budget of 35 million
o Appointed to be Lead World Wide Training Curriculum Team with a goal
of standardizing global curriculum
o Developed required needs analysis planned & establish Corporate
University, organized and started 3 technical colleges
o Established Certification and Re-certification Program and
established Time Line Reduction
o Maintaining strategic alliances with external training customers and
vendors
o Implemented various simulator designs, simulator solutions,
animations and a variety of innovative new media solutions'.
EMPLOYMENT HISTORY
WORK FORCE CONSULTANTS, Houston TX
SENIOR PARTNER
2009 to
Present
. Introduced Performance Based Training Methodologies, needs
analysis, tied skills to a task to be performed and evaluated
. Developed e-learning programs methods and instructor certification
. Tied Kirkpatrick's four levels of training evaluation to needs
analysis results
. Initiated methods for drilling contractor's on work force
development methods for the aging work force
. Determined methods to maximize efficiencies and minimize reduction
of employee field time
NATIONAL OILWELL VARCO, Houston TX 2007
to 2009
SENIOR MANAGER OF TRAINING
Reinventing training while developing staff, and brining the
classrooms and methods to a state of the art position
. Manage global training for this Technology Company with $10 Billion
in sales
. Direct training in the US, UK, Norway, Singapore, Brazil, and Dubai
establishing Global SOPs
. Direct introduction and development of training teams and global
standardization of curriculum
. Introduced innovative training methodologies including simulators
and animation
. Accountable for increasing efficiencies and enhancing productivity
globally
UNIVERSITY OF PHOENIX Austin, TX
2003 to 2006
Faculty
. Businesses and Business Management Courses:
. Management Theory, Practice, Application;
. Organizational Behavior; Corporate Culture and Organizational
Climate
WORK FORCE CONSULTANTS Austin, TX
2001 to 2006
SENIOR PARTNER
. Consulted with various firms on Organizational Development and
Training
. Served as a Team Effectiveness Coach and Training Solutions
Professional
. Collected & analyzed data or organizational culture during
expansion/shrinkage
TOKYO ELECTRON LIMITED (purchased MRC, Subsidiary of Sony )
1991 to 2001
TRAINING MANAGER - GLOBAL OPERATIONS
Managed all facets of Staff Training of 1,000 personnel and Customer
Training in operation and repair of 5 product lines with a total of 23
products including 3 levels of training for each product for TEA. TEA is
a sales and service operation for Tokyo Electron Limited (TEL); a global
leader in manufacturing of semiconductor process equipment, with
worldwide revenues of $5.1 billion and offices in Europe, Asia and
America.
Director of Training / Management of Multi-Million Dollar Training
Program - Managed 23 training labs, 18 classrooms and an auditorium
running 3 shifts. Directed a staff including 9 direct reports that
included 5 Product Line Supervisors, 1 University/Soft Skills
Supervisor, 1 Marketing Supervisor, 1 Training Coordination
Supervisor, 1 New Media Group / Curriculum Development Supervisor, and
an Assistant. Controlled a $14 million budget with responsibility for
42,000 sq ft of training facility space and capital equipment in
excess of $57 million.
World Wide Training Team Leader / New Program Development & Market
Expansion - Appointed to be the TEL World Wide Training Team Leader in
with goal of standardizing TEL's global curriculum and to prevent
duplication of efforts. Developed required needs analysis and plan to
establish Tokyo Electron University, successfully implemented plan in
2000 while developing future expansion of with continuous
improvements.
Significant Revenue Achievement - Drove customer training revenue from
$4.1 million to $9.8 million, achieving a 50% growth rate in revenue.
Doubled field service training from 1000 training weeks to 2000 weeks.
William H. Schraer
email:****@*******.*** 832-***-****
Page 2
SENIOR MANAGER OF INTERNATIONAL TRAINING & TECHNICAL SUPPORT
Managed an International Remote Staff based throughout the U.S; MRC was
purchased from Sony by Tokyo Electron Limited of Japan in 1998--a
semiconductor equipment manufacturing facility with worldwide revenues
of $22 million and 420 personnel in Asia, Europe and America.
Management of International Customer Support Operations - Held
responsibility for Training, Customer Service, Product Support /
Management, Beta Site Management, and Overseas Support Management.
.Japanese and European Factory Liaison. Directed an International
Factory Swat Team of 6.
Management of World Wide Customer Support Operations / Revenue
Expansion - Managed a 24 x 7 Equipment Support Help Desk manned by
Technical Service Engineers to support a world wide customer base and
field service organization. Drove training revenue from $800,000 to
$2.3 million, achieving a 300% increase.
Administrative Management & Related Achievements - Contributed to
overall improvement of customer support satisfaction. Managed
service contract design-marketability. Conducted Field Service
Engineers Time Utilization Studies and Manpower Analysis. Managed
Warranty Tracking. Directed installation and start up management.
Implemented Customer Top Issue Tracking. Implemented Down System
Escalation Tracking.
Key Leadership Roles - Served as: Special Software Projects
Coordinator for all products. Coordinator of multiple Product
Development Committees. Leader of Product Upgrade and Sustaining
Engineering Review Board. Manager of 6-Member SWAT Team available
for dispatch to customer issues world wide. Beta Site Manager.
Manager of In-House Equipment Repair. Manager of Corrective Action
Review Board. Member of ECO (Engineering Change Order Board).
Director of several Equipment Refurbishment Projects.
FORMAL EDUCATION, TEACHING EXPERIENCE, ASSOCIATIONS
. Certified PV Installer Trainer
. Masters of Science (MS), Management of Technology, NYU Polytechnic
. Bachelor of Science (BS), Technology Education, State University of
Oswego
. Faculty, University of Phoenix:
o Various Business & Business Management courses, including:
. Management Theory, Practice, and Application
. Organizational Behavior
. Corporate Culture and Organizational Climate
. IADC (International Association Of Drilling Contractors)
o Subcommittees'
. Training
. Automation
. Houston Community College Advisory Board
o Chemical Engineering and Process Technology
o Instrumentation / Controls Technology and Engineering
Technology
o Petroleum Engineering Technology and Power Engineering
Technology
. Judged Brandon Hall, Excellence in Learning Awards
. Professional Project Management Training
. A+, Net+, MCSA, MCSE Certification Training
. Speed of Trust Facilitator Certification
. Certified Educator, High School Electronics and various other
Technologies
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