Customer Service Maintenance
Resume:
MARC W. BATES
Oak Park, Ill. 60302
*********@*****.***
Bachelor of Arts Program, Industrial Organizational Psychology,
Northeastern Illinois University, Dec. 2010
Proficient in Microsoft Office Products, WMS, ADP, Mainframes, AS 400,
General User Interface (GUI)
A result driven, Industrial Relations professional, with 10+ years of
management experience in all aspects of production and distribution.
Excellent track record of attendance, safety, increasing efficiency,
process improvement, productivity and reduction of cost. Successful
transforming staff into outstanding leaders to achieve operational
success. The ability to work in a fast paced service oriented
environment; and have a positive and professional demeanor. Excellent
understanding of industry standards, parts systems and operations, and
can comprehend standard concepts, practices, policies and procedures.
Core professional competencies include:
. Customer service relations and satisfaction.
. Leadership and Organizational skills.
. Managerial building skills
. Motivational leader
. Budget, planning, expense maintenance
. Interviewing, hiring, training employees
. Efficiency, productivity, and reduction of costs
. Inventory management
. Database maintenance
. Facility and Equipment Maintenance
. Team building and staff retention
. Vendor and Customer negations
. S.O.P Creation
. Production Analysis
Relevant Experience
Tucker Rocky / Bolingbrook, IL
2008 - present
A world-wide leader in the wholesale distribution of aftermarket parts,
accessories and apparel for the power sports industry.
Distribution Center Supervisor
Supervise 20-30 employees on first shift in the day-to-day operations of
the shipping department. Actively promote the execution of procedures and
practices that uphold security, safety, inventory integrity, facility
maintenance, and maintenance of all equipment and supplies. Developed a
"fiscally responsible attitude" within the facility through daily
communication with management and subordinates.. Established and
maintained inventory integrity through cycle counting system, monitoring
and follow-up of shipping discrepancies, and monitoring and follow-up of
discrepancies created through the receiving process. Responsible for
interviewing, hiring, training employees, planning, assigning, and
directing work; payroll time and attendance, appraising performance and
disciplining employees; addressing complaints and resolving problems.
Key Achievements:
. Reduced labor cost and increased productivity by redesigning
warehouse, changing pick path and product locations.
. Improved quality and, reduced amount of ship errors through employee
accountability, training and audits
. Established inventory integrity using cycle counts, monitoring and
follow up of receiving and shipping personnel
. Reduced warehouse cost by recycling, container utilization, decreasing
overtime, creation of Employee's recycle program
. Created warehouse velocity reports to ensure the warehouse has
maximized its storage space.
. Chosen to work with Corporate management in acquiring delivery vehicle
to service our top customers
. Transformed LTL department to ensure a 24 hour order turnaround, when
normal time is 48hrs
. Accomplish above task by developing a Standard Operating Procedure
that significantly improved in Receiving, Storing, Inventory, Picking,
Packing and Shipping processes.
Anixter / Alsip, IL
2006 - 2008
A leading global supplier of communications and security
products, electrical and electronic wire and cable, fasteners and other
small components.
Operations Supervisor
Supervised employees in the day-to-day operations of receiving and
storing departments. Manage team functions to meet daily goals of
receiving and put away of company material valued at $10-40 million.
Responsible for maintaining warehouse operations for over 60,000+
material locations. Manage all communication and negotiation with
vendors and transportation companies to ensure complete and accurate
delivery of material. Responsible for ongoing training, motivating and
promotion of all team employees, employee attendance and records and
schedule employee vacations. Work with Corporate Team members within
Anixter and client vendors to settle all vendor and company delivery and
payment disputes.
Key Achievements:
. Introduced Standard Operating Procedures that improved on Receiving,
Storing quality and productivity
. Provided a high level of customer service and client relations based
on outstanding communication and interpersonal skills.
. Increased productivity of warehouse operations without losing
profitability.
. Designed improved loading and unloading procedures and trained staff
to minimize product damage and loss.
. Established and maintained effective business relationships with
freight carriers, improving on-time deliveries and unloading time
. Reduced expenditure through development of a streamlined employee
roster system and sourcing of new agents for temporary labor.
. Created receiving team that efficiently handles customer and vendor
returns. Ensuring quick turnaround of material that was reshipped or
received back into stock.
McMaster Carr / Elmhurst, IL 2005 -
2006
One of the largest suppliers to industrial and large commercial facilities
worldwide specializing maintenance materials and supplies
Bin Order Specialist
. Received, prepared, and assembled internal and external customer
orders.
. Assembled 500 orders daily to 5,000 orders weekly.
. Maintained database with over 400,000 products that tracked incoming
and outgoing product.
. Maintained cross communication between 5 different departments.
. Effectively cross-trained and worked in 3 different departments, and 2
facilities.
. Researched latest tools and techniques to identify and implement time-
saving improvements.
. Maintained 97% inventory accuracy rating,
. Organized the merging of 3 warehouses, over 40,000 lines while
maintaining productivity.
Chicago Tribune / Chicago, IL
1998 - 2005 An industry-leading media company, operating
businesses in publishing, interactive and broadcasting,
Dock Operations Supervisor (2001 - 2005)
. Primary responsibilities encompass the direct supervision of (6-40)
employees; delegate duties and responsibilities in accordance to
individual aptitude levels to accommodate operational priorities.
. Coordinate the daily work flow to ensure all deadlines are met within
the designated time parameters.
. Utilize the company database to track and monitor outbound product
activity to ensure prompt arrival. Cross communicate in a liaison
capacity between (6) six departments.
. Establish and enforce quarterly goals and objectives to subordinate
team members; provide the necessary individual motivation as needed.
Lead Packager, (1998-2001)
. Responsible for preparing production equipment with accurately
scheduled sections and prints.
. Supervise team members in production duties; assign work station
positions to each packager.
. Ensure safe and efficient operation of equipment; final products
consistently meet quality standards.
. Maintain close, positive communication with all levels of management.
. Provide precise reports in tracking and evaluating production.
Little Caesars Pizza / Elgin, IL
1997 - 1998
Restaurant General Manager
Firman Community Services / Chicago, IL
1994 - 1997
Licensing Representative
Ingalls Memorial Hospital / Harvey, IL
1991 - 1993
Mail Room Clerk, 1991-1992
References available upon request.
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