Quality Assurance Project

ANNETTE SHAMBURGER

**** ******** **** 770-***-****

Atlanta, Georgia 30331 *****************@*****.***

SUMMARY

Self-Motivated Quality Assurance Analyst professional with experience as a software tester in all phases of life

cycle. Background including requirements gathering, regression testing, validate and document completion, project

planning, scheduling, monitoring business process, testing, defect tracking, management, reporting, writing and

executing test plans and test cases in highly structured and fast paced development environment. Expertise

includes:

• •

Managing Client Relationships Testing Methodology

• •

Problem Solving Skills Quality Control

• •

Communication Skills Risk & Issue Management

TECHNICAL SKILL

SOFTWARE HP TestDirector (Quality Center), HP Tools (Quick Test and

LoadRunner), Microsoft Office, Visio, Xperditer, CICS, TSO, CA7,

VASAM, Mainframe Scheduling, Comparex, FileAid, Lotus Notes,

SAS

OPERATING SYSTEMS UNIX, Windows Vista/XP, IBM, MVS, JES2

LANGUAGES C, Cobol, JCL, Visual C++, XML/XSL, Visual Basic

MAINFRAMES IBM Mainframe

DATABASE IBM DB2, SQL, Oracle, XML Schema, XPath, XQuery, XPass

PROFESSIONAL EXPERIENCE

EQUIFAX INC, Atlanta, Georgia July 2005 – December 2009

Quality Assurance Analyst

Analyzed business and system requirements of specifications to create and execute test cases, test scripts

manually and using automated testing tools to ensure that developed software systems meet functional

requirements.

• Created and executed test cases, revised and verified quality standards and test procedures for program

design and product evaluation to a ascertain quality of software.

• Provided on-going support of modification, requirement changes and enhancement with the customers and

team members which resulting in a major reduction in down time.

• Consulted and facilitated meetings with the developers and project managers’ prior to implementation to review

test results, test plans and test scenarios to consistently meet project deadline 100% of the time.

• Monitored application performance post –implementation to prevent reoccurrence of issues identified during

pre-release testing which significantly reduced internal start-up problems and eliminated 50% of customer

issues increasing customer satisfaction.

• Analyzed and tested new and modified software programs and software development procedures to verify that

programs functioned according to user requirements and conformed to established guidelines.

• Managed multiple test projects to ensure that testing was delivered on time and met quality standards 100% of

the time.

KEMP COMMUNICATIONS, INC., Atlanta, Georgia February 2003 – July 2005

Project Coordinator/QA Analyst II

Managed projects that leveraged existing components and complete solutions to provide remote and internet

access. Structured team meetings, communication plans, tracked issues, risks, and budget and provided status to

stakeholders.

• Provided training to external and internal customers on monitoring tools, and application settings for the

network resulting in the elimination 50% of customer issue.

ANNETTE SHAMBURGER

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• Performed software and server support for remote network monitoring for external customers. Assisted with

critical system outages, software upgrades, and capacity planning. Coordinated with business executives,

software experts, help desks, and data source teams in a 24x7 availability environment.

• Responsible for troubleshooting 1st / 2nd level support connectivity for customer’s access to internal devices

performance, resulting in completing work as scheduled and improving quality.

• Interacted with customers on 1st / 2nd level support of configuration settings to reestablish service.

• Eliminated 50% of customer issues by providing training to external and internal customers on monitoring

tools, and application settings for the network.

MUTUAL OF OMAHA INSURANCE COMPANY, Omaha, Nebraska October 2000 – May 2002

Programmer/Analysts

Implemented, wrote, reviewed, tested, debugged, documented and modified code changes for new functionality

core programs that run as one product programs.

• Prepared testing environment to meet project deadlines by coordinating, prioritizing and project planning

which resulted efficiency increases’.

• Created and executed test cases to ensure that all software systems met functional requirements which

resulted in consistently meeting project deadlines by coordinating priorities and project plans.

• Installed program modules that included proper system scheduling, backup and recovery plans, library

setup, and file retention to ensure service delivery requirements were being met 100% of the time.

• Executed detailed walkthroughs to ensure a smooth transition to the QC and Production environment

system, resulting in completing work as scheduled and improving quality.

FIRST DATA RESOURCES, Omaha, Nebraska July 1998 – August 2000

Programmer I

Designed, developed, coded, tested and implemented system enhancements.

• Modified existing programs and implemented a self-audit program, to insure compliance with corporate

purchasing procedures, reducing corporate sales expense by 11%.

• Coordinated the design efforts to ensure that products were launched on schedule and within budget 100% of

the time.

• Executed software testing to ensure compatibility with operating environment and implemented sales

promotions in the 20 states in the Midwest region.

• Performed unit testing development with assistance from team members, based on customer requirement

changes, resulting in completing work as scheduled and improving customer satisfaction.

EDUCATION

Computer Science, Bachelor of Science

Bellevue University, Omaha, Nebraska

Computer Information Systems, Associate of Science

Nebraska College of Business, Omaha, Nebraska

Continuing Education, Currently Attending

Kennesaw State University, Kennesaw Georgia

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