Customer Service Quality Assurance

Jacqueline L Bowers

***** ******* ******** ****

Hampton GA 30228

678-***-****(Home)

770-***-****(Cell)

*******@*****.***

Customer Service Specialist

Over 20 years of customer service

Quality Management Skills/ Outstanding Training and Teaching Skills

Excellent with Handling and Posting Payments / Exceptional Troubleshooting Skills

Excellent record of dependability and reliability, Good Commutation and Written Skills

Proficient in the following MS Office, Excel,Word, Power Point

Profile

Strength with helping people and in decision making, excellent with resolving problems and

gather information, learn quickly and able to direct others, good with following directions,experience with handling money and complaints and filing records, able to type 25 word per

minute, proficient updating spreadsheets and work effectively with other departments.

Professional Experience

11/2005-8/2009 Telrite Corporation

Provisioner

.Submitting orders for local and long distance service

.Setting accounts up for billings

.Loss Report for local and long distance and updating spreadsheet

.Working and resolving help desk tickets and troubleshooting issues.

Customer Service-

.Inbound and Outbound calls

.Activating prepaid cell phones and adding minutes

.Posting payments to accounts

.Helping other departments

8/2000-4/2005 LecStar Telecom

Customer Service Rep-

.Inbound calls for new service

.Working with repair on issues with service.Helping with billing inquires

.Courteous calls after order completed

Billing Associate-

.Posting payments, mailing invoices

.Working billing exception, denies, disconnect, restore orders

.Loss Report disconnecting accounts and final billing customers

.Updating spreadsheets, processing calling cards, welcome letters,

Quality Assurance-

.Monitoring phone calls

.Training

.Replying to customer emails and calls

.Updating payroll spreadsheet

.Helping other departments

Business Rep-

.Setting accounts active and ready for billing

.Working with sales agents and other departments

.Submitting up new orders-business accounts

8/1998-6/2000 Catalog Resource

Assistant to the Client Manager-

.Setting up catalogs

.Updating spreadsheet with prices

.Working with clients of the catalog, calling vendors

.Helping in the warehouse

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