Manager Insurance

Celeste Rozier

PO Box ***, Olympia Fields, IL ***61

cell: 708-***-****

email: ********@*********.***

SUMMARY OF PROFESSIONAL QUALIFICATIONS

. Extensive claims experience in commercial and personal lines

. Effective written and oral communication skills

. Organizational, Time Management and Strategic thinker

. Leadership/ Coaching, Technical support

. Xactimate and Boeckh

. Litigation, arbitration and mediation

PROFESSIONAL AFFILIATIONS

. CPCU Society

PROFESSIONAL EXPERIENCE

TECHNICAL SPECIALIST

Travelers Insurance, 2007-Present

. As a Catastrophe Team member, on call 24/7, 365 days to assist in any

event. Handle first-party claims of medium to high severity and

complexity as assigned, complete field inspections, written estimates and

first call settlements when possible. Provide world-class service

adhering to Best Practices. Act as a technical resource; resolve issues

as they arise with agents and policyholders. Provide mentoring and

training.

SR PROPERTY ADJUSTER

American Family Insurance, 2005-2007

. From remote office, investigated and resolved property losses of medium

to complex risk levels. Properly identified and resolved coverage issues.

Managed outside vendors, Identified subrogation/ salvage potential. Acted

as interim manager during absences.

SR FIELD ADJUSTER

West Bend Mutual, 2000-2005

. Investigated and resolved commercial, property, auto and GL losses of

medium to complex risk levels. Litigated claim management, large loss

reports, arbitration and mediation attendance.

SR FIELD ADJUSTER

Western States Insurance, 1996-2000

EDUCATION

. Associate in Claims (AIC) certification course work completed

. Estimatics Vale Tech and Fox Valley Training

. Governor State University, Masters Degree in Criminal Justice / Political

Science

. Illinois State University, BS in Criminal Justice

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