Manager Customer Service

ROBERT WOLFE

**** *********

West Bloomfield, Michigan 48322

E-mail: **********@***.***

Cellular: 248-***-****

OBJECTIVE: Seeking the position of Safety Manager or Director. I have

extensive management experience, am OSHA 30-hour certified in General

Industry and I am an exceptionally well-rounded candidate. As Regional

Safety Director for National Amusements, I was charged with the oversight

of Safety and Maintenance (facility and equipment) for 48 facilities in the

Midwest Region's 8 states. The Regional Safety Director position was also

directly responsible for 5 District Safety Managers, 2 Area safety Managers

and 48 Facility Safety Managers and covered approximately 2400 employees.

In addition to writing and administering a national health and safety

program for approximately 7500 employees, I also severed as a corporate

safety trainer.

EMPLOYMENT HISTORY

SAFETY CONSULTANT at Self-employed 01/05 - Current

* Technical advisor for General Industry 29 CFR Part 1910

* Technical advisor for Construction 29 CFR Part 1926

* Technical, training, SOP and "How-To" manuals for all programs and

circumstances

* Risk Management evaluations (facility, operations and personnel)

* Cash handling safety for retail management

* Any item listed under "Midwest Regional Safety Director" below

* Commercial cleaning programs and SOP's

* Union and non-union experience

MIDWEST REGIONAL SAFETY DIRECTOR at NATIONAL AMUSEMENTS, INC. 10/96 - 01/05

* Provide technical advice to all facility personnel on OSHA and state

plans

- Maintain 24/7, 365 days per year on-call status

- Research all applicable changes to local, state & federal standards

- Review all Safety-related purchase orders for correct products &

pricing

* Review commercial contracts and establish contract service SOP's

- Secure all contract vendors' proof of liability insurance and Hazard-

Communication Plans

- Review proof of vendor training programs & documents for

completeness

* Maintain the company's Corporate Written Safety Program and Plans

- Maintain all additional state-required H&S Programs and/or plans

- Maintain Corporate MSDS library for review and retention

* Perform 96 to 120 safety audits annually (over 1,000 to date)

- Perform semiannual Audits/Risk Management Evaluations (facility and

personnel)

- Perform Audit each of Midwest's 48 individual Facility

Safety/Maintenance Programs

- Inspect all elements of Safety and Facility Maintenance Programs

* Maintain and monitor each facility's required reporting obligations

- Keep current OSHA 300 Logs for each of 48 facilities in Region

- Perform required OSHA 300 Log annual preparation & reporting

- Coordinate Corporate Annual Lockout Evaluation and modify as needed

* Investigate and/or review findings of every accident in Midwest Region

- Determine root cause relationship of accidents and near-misses

- Report findings to Corporate and share information with all company

facilities

* Refine "ShareWorks" Training Program & methodology for all training

- Provide training for key personnel, select hourly and Union staff

- Provide for specialized training (equipment or protocol) when

necessary

AREA FACILITIES MANAGER at Aramark K-12 (National Heritage Academies) 11/09

- Present

AREA SAFETY MANAGER at National Amusements, Inc. - 01/05 - 03/06

DISTRICT/STATE SAFETY MANAGER at National Amusements, Inc. INC. 01/96 -

10/96

FACILITY SAFETY MANAGER at National Amusements, Inc. 02/95 - 01/96

FACILITY MANAGER at National Amusements, Inc. 03/06 - 11/008

GENERAL MANAGER at AMC Theaters, Inc. 10/86 - 12/92

GENERAL MANAGER at NGT Theaters, Inc. 05/85 - 10/86

STORE MANAGER at United Baby Stores / Kiddie-Land 11/80 - 05/85

ASSEMBLY LINE WORKER at Ford Motor Company 01/80 - 11/80

ASSISTANT STORE MANAGER at United Baby Stores / Kiddie-Land 06/76 - 11/80

MANAGERIAL SKILLS:

* General accounting, banking and Profit and Loss

* Budget setting, analysis and adherence

* Asset protection, loss prevention and energy conservation

* Administrative safety control implementation

* Payroll and Human Resource experience

* Interviewing, hiring, supervision and termination

* Employee evaluation, counseling and feedback

* Behavior modification & progressive disciplinary action

* Facility and grounds maintenance

* Hands-on leadership, job-specific training and mentoring

* Analytical thinking and problem-solving

* Multi-unit management experience

* Works equally well alone or as part of a team

* Union and non-union experience

* Excellent Customer Service skills

* Concession, caf and lounge management experience

MAINTENANCE SKILLS:

* Basic electrical / wiring / lighting and Plumbing

* Use of hand and power tools

* Basic rough carpentry, repairs and replacement

* General mechanical repairs and mold remediation

MAJOR PERSONAL ACCOMPLISHMENTS:

ENERGY MANAGEMENT: Worked on several energy-conservation projects such as a

2-year study for AMC Theatres yielding a cost savings of over $63,000

annually in a relatively small 6-plex circular cinema for an initial

investment of approximately $2500!

SAFETY MANAGEMENT: Authored, implemented and administered the Health &

Safety Program for a national company with over 7,500 employees. For over

11 years I was the company's Safety Specialist and Corporate Trainer. When

promoted to Regional Safety Director in 1996, I became the Corporate

Department Head. I have written & maintained all necessary individual

Safety Programs such as Lockout/Tagout, Hazard communication and

Ergonomics. My extensive industry-specific and standardized Safety & Health

Program was created for a multi-jurisdictional area eliminating the need

for multiple plans and paving the way for attainment of a Company Safety

Culture. This Safety Program resulted in the company's decision to raise

the cap for worker's compensation claims from $250,000 to $350,000 per

incident resulting in substantial insurance savings for the company! This

program was also awarded an annual $75,000 insurance premium discount (5-

year cap / $375,000 / 16 buildings / approximately $4687 per building

annually for 5 years) by the OHIO BWC for meeting specified guidelines.

Every facility demonstrated a marked reduction in not on employee accidents

(approximately 60% in the first 5 years) but also a reduction in customer

accidents (approximately 50% in the first 5 years). In addition to a

decline in frequency of accidents, the severity of injuries also was

dramatically reduced (based on claims' costs).

COMMUNITY INVOLVEMENT: I have also been permitted to represent the majority

of companies that I have worked for in matters of community service and

have had the opportunity to work with local police and fire departments,

The Michigan Humane Society, various city officials, and other assorted

fund drives & charities.

CERTIFICATIONS: * OSHA 10-Hour and 30-Hour (STAC- Safety Training and

Consulting / Jasper IN.), Bloodborne Pathogens, TIPS and Genie Industries

Lift Trainer

AWARDS: Numerous customer service, audit, facility maintenance &

promotional awards

SEMINARS: "When MIOSHA Visits", "Ergonomics for Small Business", Ohio BWC

Safety Conferences (con-ed credits), various other safety and management

workshops in Michigan, New Jersey and Washington D.C.

EDUCATION:

WEST BLOOMFIELD HIGH SCHOOL - 1978 - West Bloomfield, MI. / Varsity

Baseball & Football

OAKLAND COMMUNITY COLLEGE - 1980 - Some coursework completed - current 4.0

GPA - Farmington Hills, MI.

AMC MANAGEMENT ACADEMY - 1988 - Southfield, MI (Facilities & Operations

Management Training)

ARAMARK TECH CENTER - Baton Rouge, LA.

OTHER INFORMATION: Currently researching colleges for BS Degree, OSHA 501

and Sigma Six Black Belt

PROFESSIONAL MANAGEMENT REFERENCE :

MR. Kelly Mervyn - 734-***-**** - Managing Director / National Amusements

PROFESSIONAL SAFETY REFERENCE :

William and/or Robert Fister - 812-***-**** - Owners/Trainers Safety

Training and Consulting, Inc. / Jasper, IN.

Contact this candidate