Project Manager Quality Control

Robert Haywood **** North **th St., Milwaukee, WI 53216, 414 477

6717

Pursuing an IT Support Intern position

My strengths include:

*Proven ability to diagnose, troubleshoot, and resolve problems

*Excellent analytical and decision making skills

*Outstanding written, verbal and interpersonal communication skills

Technical Skills:

*PC Maintenance/ Anti virus & Malware solutions

*Active Directory, and Role/Account management

*Linux, OSX, MS Windows Server 2008, Vista, XP, 7

*Word, Excel, Power Point, Access, Norton Utilities

*VPNs, LAN/WAN, Wireless technologies

Professional History:

List Service Processor January 2007 – March 2009

Quad Graphics, Milwaukee, WI

Improved customers profit margins by allowing customers greater market penetration and

multiple repeat customer purchases.with client database management strategies that targeted

specific markets based on demographics, geographic location and personalization. Secure

database management and storage of customer data. Provided 24 hour technical support for

over 100 clients and customers to resolve technical or service related issues.

April 2004 – November 2006

Project Manager construction

Vangard Group, LLC, Milw., WI

Participated in all phases of residential home construction projects. Effectively communicated

with clients and customer to make certain that plan specifications were followed. Maintained

accurate documentation for budgets ranging in upwards of $500,000. Quality control checked all

sites and structures to meet ISO 9000 standards. Provided a safe working environment and

followed all OSHA guidelines.

Education:

Information Security Specialist Sept. 2009 – May 2011

Milwaukee Area Technical College, Milw., WI

GPA 3.5

Exemplary academic record, Deans list throughout enrollment. Studies focusing in networking,

Microsoft server '08, active directory, PC maintenance, user support & troubleshooting, perimeter

& wireless security, Linux security, computer forensics, business continuity, IT project

management, shell scripting, technical planning, and business case analysis. Created working

prototypes to secure Linux/windows environments both physical and logical. Reviewed

compliance laws. Analyze several intrusion detection/protection system tools and scenarios to

study their effectiveness.

References Available upon request.

Contact this candidate