Customer Service Manager

Sandy Zander

972-***-**** (cell) 214-***-****

************@******.***

SUMMARY________________________________________________________________________________

Outstanding interpersonal and written and verbal communication skills

Excellent attention to details

Experience in organization and streamlining of work flow

Capable of working independently but truly enjoy working with others

Diverse repertoire to draw upon for unique assignments

Experience with coordination of events

Superior work ethics

PROFESSIONAL EXPERIENCE_____________________________________________________________________

Independent Marketing Consultant_______________________________________________________________2003 2010_____

Provided response and assistance to inquiries concerning health, safety, and environment

• Responded to internet or phone request for information

• Scheduled appointments

• Conducted educational presentations by teleconference or live meetings

• Provided ongoing assistance with home conversion

• Director/ Team Leader of others providing the same service

Senior Administrative Assistant and Assistant Office Manager to Managing Director of Sales________________1999 2004_____

MassMutual Retirement Services Dallas,

TX_____

Provided administrative and personal assistance to Managing Director of Sales with a billion dollar corporation that offers retirement

and investment solutions to large and small companies

• Preparation of Sales Presentations with appropriate copies for attendees

• Precise Proposals with extreme attention to pricing points Continual updates for all stock market funds

• Answered phones and handled client requests or general questions redirecting calls as needed or taking detailed messages

• Transitioned office to a new filing system to organize and maintain all publications for our products – designed mapping

• Developed a database for mail merge application

• Handed updates for Director’s prospect, client and personal databases

• Maintained filing of all legal documents and correspondence for each client and prospect

• Provided assistance with travel arrangements through corporate travel agency and independently

• In addition, routinely assisted both the Case Manager and the Investment Education Specialist with their needs

• Traveled to attend specialized training exclusive to company needs

• Responsive attention to mail and shipping

• Scheduled maintenance and repairs for office equipment / timely ordering of supplies

• Co managed the set up of new offices with furniture, fixtures, carpet, paint, supplies and move of large equipment

• Planned and organized company business and social events

Reason for leaving: Regional Dallas Office was closed in 2004 and all positions were eliminated.

Assistant to Director of Human Resources__________________________________________________________1996 1999_____

AccuCare Home Health Services Dallas,

TX_____

Provided administrative assistance to Director of HR of a 200 employee company that offered home health in the form of physical and

occupational therapy, as well as, hospice services

• Screened applications and resumes of potential employees/made recommendations to hiring managers/set appointments

• Scheduled drug testing, assisted with employment paperwork

• Setup and coordinated classrooms, invitations, lunch and materials for new hires

• Conducted the orientation classes for all new employees sent letters to non selected applicants/filed for future hiring needs

• Displayed complete confidentiality while maintaining all employee files

• Interfaced with employees for routine questions and paperwork copied and compiled all employee manuals

Reason for leaving: Business was sold in 1999 and my position was eliminated.

Assistant to Director of Baseball League_____________________________________________________________ 1994

1997_____

North Dallas Chamber of Commerce Dallas,

TX_____

Provided administrative assistance to Director of Baseball of a multi level youth league that included boys and girls teams from T Ball

to high school competition

• Facilitated registration and collected fees

• Entered all information for team roster database and verified paperwork

• Submitted game data and compiled Excel spreadsheets for the purpose of statistics

• Answered phones and took messages –handled walk in sales for equipment

• Called coaches with updates concerning field changes/conditions and rain delays & makeup scheduling

Reason for leaving: seasonal

Commercial Airline Flight Attendant_________________________________________________________________5 years_____

U.S. Airways Indianapolis, IN and Pittsburg,

PA_____

Provided customer service and enforcement of all safety regulations

• Primary duty was to ensure passenger safety

• Exercised strong and practical interpersonal skills dealing with varied passenger personalities

• Strong attention to all details of hospitality and comfort while performing duties

• Maintained professional appearance/friendly inviting attitude as a representative of the airline in airports, flights, & off duty

• Helped passengers with extended itineraries

• Provided detailed reports after flights

• Represented Airline at PR functions

Reason for leaving: marriage

Telephone Operator and Billing Investigator_________________________________________________________3 years_____

AT&T Indianapolis,

IN_____

• Operated phone switchboard

• Resolved customer disputed phone calls

________________________________________________________________________________________________________

EDUCATION_________________________________________________________________________________________

Airline Academy Pittsburg,

•

PA_____

Indiana/Purdue University Indianapolis,

•

IN_____

Sacred Heart Central High School Indianapolis,

•

IN_____

TECHNICAL SKILLS_________________________________________________________________________________

• Microsoft Office (Word, Outlook, PowerPoint, Excel)

• Customary office equipment (copier, fax, scanner, binder, etc.)

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