Technical Support Software
Resume:
Dante M. Baena
Vallejo, CA. 94591
Cell: 707-***-****
Email:*****.*****@*****.***
QUALIFICATION SUMMARY:
Eight years of computer experience in software and hardware programs. Field
Technicians/Help
Desk support/File Clerk providing customer services, troubleshot, repaired,
installed desktop
and laptop software.
AREAS OF EXPERTISE:
Experience with multiple operating systems, DOS, Windows 3.11, 95, 98, NT,
2000 Professional XP Home, Professional and VISTA system. Proficient with
anti-virus programs (Norton, and MacAfee) Microsoft Word, Excel, FrontPage,
Money, WordPerfect and Works.
SKILLS:
Typing Speed 50 WPM Ten Key 200 nwpm Bilingual (3
dialects)
Organizer, Planner and Managerial Team building Multi-Task
Outstanding attributer Problem and Conflict resolution
EXPERIENCE:
01/08 - PRESENT, Self Employed
. Created website, managed and maintained travel agent site
. Added and uploaded graphics video links
. Buy and sell used laptop and desktop, upgraded programs, added
memories, replaced, repaired parts and components
09/06- 11/07 Computer Field Technician, BancTec,
Sacramento, CA
. Performed in Home repair Dell products such as laptops and desktops
. Maintained and troubleshot motherboards, RAM, expansion cards,
modems, power supplies, CPU's, hard drives, floppy disk drives, CD-
ROMs, CD-ROM Burners, SCSI devices, LCD screens, and monitors.
12/01- 04/05 Help Desk Support/ File Clerk,Greenan, Peffer, Sallander &
Lally, San Ramon, CA
. Installed and configured -Windows 98/2000/XP and support system on
desktop and laptop computers
. Upgraded, rebuilt drivers, file systems, and virus detection software
. Assisted IT Department of all Computer related problems
. Resolved problems related to applications, file systems, operating
system, printing and system
. Performed special projects assigned by Tech Lead
. Supported/assisted 35-50 employees on daily office tasking
. Responsible for converting hard documents to easily searchable soft
copies
. Sent and retrieved files from Off-site storage
. Responsible for creating labels using Accutrak program
. Assisted Paralegals, Secretaries and Attorneys in indexing documents,
preparing binders, etc.
02/01-12/01 IT Support/ File Clerk, Schnader, Harrison, Segal & Lewis
San Francisco CA.
. Provided phone and email technical support for attorneys and
secretaries
. Diagnosed, documented and resolved technical and functional issues
. Operated Windows 98/2000/XP on office daily work routine.
. Configured, upgraded laptops and installed specific software
. Maintained desktop, printer hardware and software documentation
. Inventoried, updated and upgraded library materials/documentation
04/00-02/01 Help Desk Asst/ File Clerk, GATX Capital Corporation San
Francisco, CA
. Provided phone and email technical support for attorneys and
secretaries
. Provided users with 1st and 2nd technical support
. Set up new hires, staff moves and phones
. Built/configured/set up new PC's, including OS, Windows 98/2000/XP and
various applications
. Trained staff with MS Outlook(email) also train basic PC/network
functions
. Supported between 50-75 employees
. Created and maintained inventory of files within area of
responsibility
. In charge in retrieving all files and documents
. Searched information on the files as requested/directed by Attorneys,
Paralegals and Secretaries
11/98-12/99 Order Entry/Review Specialist, Digital Generation Systems
San Francisco, CA
. Improved department time and efficiency by editing and tracking errors
on significant client orders.
. Interfaced with clients and regional contacts on order issues
. Acted as a customer support liaison for existing customers
. Processed orders and entered data into the systems
. Prepared and submitted detailed weekly error reports to upper
management
EDUCATION:
Associate in Computer Applications
. Heald College School of Business and Technology Concord, CA
CERTIFICATES:
A+ Certified
Network Certified
Dell Certified
Contact this candidate