Customer Service Quality Control
Resume:
***********@*****.***
David Jon Canary
Experience
US Bank, formally known as P.F.F. Bank &
Trust
Item Processing Supervisor 2/Back Office Services
Supervisor of all facets of Item /Image
Processing Operations, including Balancing
Clerks and Sorter Room Operations.
Receiving and dispatch i.e. Fed on the Web
and file transmissions. Back Office Support
included researching adjustments and
customer service including phone calls to
branches to resolve problems with
transactions.
Union Bank of California
2002 2006
Item Processing Quality Control Administration/
F.I.P. Dept.
Liaison for Financial Institution
Processing/Item
Processing/Administration/Conventional
Proof Dept. Operations and Balancing Dept.
Customer Service to all Courier Services
and Core Data Processors.
Fiserv Solutions Inc.
1995 2002
Item Processing /Admin. .Building Services
Item Processing Dept All Dept.'s.
Administration Department Building
Services
Alltel Corporation
1990 1995
Quality Control Clerk III
Senior IBM 3890 Sorter Operator and
Reconcilement Clerk
The Federal Home Loan Bank of San Francisco
1983 1990
Senior Micrographic Technician
Operate all functions of Item Processing
Department including item capture and
statement sorting on IBM 3890, IBM 3800
utilizing knowledge of CPCS Software,
Check Solutions Software, On Line
Reconciling, ICRE and Transmissions.
Wells Fargo Bank Southern California Service
1974 1978
Center
Computer Systems Item Processing Supervisor
Supervise approximately 30 +
Reconcilement Clerks and Sorter Room
Operators, regarding item processing,
performance appraisals, staffing and
workflow, and compiling management
reports.
Bank of America
1973 1974
Proof and Adjustment Utility Clerk
References Available Upon Request
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