Customer Service Representative

Paula Pope

256-***-****/256-***-****

*****.******@*****.***

Keywords Bachelor’s degree. Communication major. Associate’s degree. Web

Design and Development major. President’s List. Dean’s List. Seven

years of customer service experience. Microsoft Word, PowerPoint

and Excel. PHP, MySQL, Illustrator, Photoshop, Dreamweaver and

Flash. Team player. Determined. Hard worker. Helped people.

Handled money. Face-to-face customer service. Assisted customers

over the phone.

Objective Using skills obtained in school and experience in the real world to

make an impact as a web designer.

Education Virginia College in Huntsville Huntsville, AL

Associate of Applied Science/Web Design and Development

Graduation Date: December 2009

GPA: 3.48

Lipscomb University Nashville, TN

Bachelor of Arts/Mass Communication

Graduation Date: 2002

Experience

2004- 2009 DirecTV Huntsville, AL

Customer Service Representative

• Assisted DirecTV customers with resolving technical issues

• Set up service calls and installation appointments

• Explained billing information, explained product information, ordered

equipment and services.

2004-2004 West Corporation Huntsville, AL

Customer Service Representative-DirecTV Line Group

• Assisted DirecTV customers with resolving technical issues

• Set up service calls and explained billing information.

2002-2003 TJ Maxx Huntsville, AL

Sales Associate

• Checked out customers, helped straighten out store, and assisted

customers.

Honors Dean’s List: Winter 2008

President’s List: Spring 2008

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