Customer Service Manager

Career Focus

To obtain a position in the educational field that will allow the use of

music towards the development and enrichment of the cognitive and

analytical skills of young children.

Profile

. Extremely proficient on several instruments, including: saxophone, bass

clarinet, trumpet, bass guitar, clarinet, French horn, and euphonium.

. Genuine passion for music.

. Remarkable patience and excellent communication skills to deal with

different students with different needs.

. Immense stamina and the ability to persevere.

. Strong willingness to try new directions and be flexible.

. Advanced knowledge of the theory and techniques required to compose,

produce, conduct, and perform works of music.

Education

Florida A&M University, Tallahassee, FL

Bachelors of Arts: Music

May, 2010

Coursework included:

Instrument Methods & Techniques 1 & 2 Brass Techniques 1 & 2

Woodwind Techniques 1 & 2

Instrumental Conducting 1 & 2 String Techniques

Public School Music 1 & 2 Percussion Techniques

Music History 1 & 2

Organizations/Honors

FAMU Marching "100" Collegiate Music Educators National Conference

Director of Communications - 2008 Vice President - 2007-2009

Saxophone Section Leader - 2008 Trip Coordinator - 2007-2009

Saxophone Asst. Section Leader - 2007 Secretary - 2006-2007

Kappa Delta Pi International Honor Society in

Public Relations - 2007 Education, Inc. - 2008

Secretary - 2006 Florida Education Association - 2008

FAMU Wind Ensemble/Symphonic Band Young and Talented Black Musicians Co-Founder -

Principle Alto Saxophone - 200*-****-****

Principle Bass Clarinet - 2005-2008 Alpha Kappa Alpha "Achievement in the Arts"

Secretary - 2006-2009 Award Recipient - 2003

Phi Mu Alpha Sinfonia Fraternity of SAXually Active Saxophone Quartet Founder -

America, Inc. 2004

Fraternity Education Officer - Performed at the Inauguration for the

2008-2009 President-Elect Barack Obama - 2009

Vice President - 2008-2009 Performed at two Super Bowl appearances - 2005,

Secretary - 200*-****-****

Tallahassee Winds 2008-2010 Conducted the FAMU Wind Ensemble/Symphonic Band

Big Bend Community Orchestra at the 2010 Commencement Ceremony

2006-2009

Field Clinical Experience

. Public School Music 1 & 2 - Observation: 15 clinical hours

2008, 2009

. Advanced Conducting 1 & 2 - Observation: 24 clinical hours

2007, 2008

. Instrumental Methods & Techniques 1 & 2 - Observation: 30 clinical hours

2007, 2008

. Overview of Orientation to Teaching - Observation: 30 clinical hours

2007

Volunteer Experience

. FAMU Marching "100" Summer Band Camp, Tallahassee, FL

2005 - 2008

Camp Counselor/Section Leader/Registration Coordinator

. Museum of Science and Industry, Chicago, IL

2001 - 2003

Retail Assistant/Museum Greeter

. Indiana Elementary School, Park Forest, IL

2000 - 2004

Registration and Office Support Staff

Employment History

Rich South High School Band Camp, Richton Park, IL 7/2010 - 8/2010

Assistant to the Director of Bands, Music Arranger

. Taught music theory to middle school and high school students.

. Arranged popular musical selections for the marching band program.

. Rehearsed and conducted several musical selections.

. Assisted with introduction and teaching of marching fundamentals, drills,

and routines.

. Supervised and conducted sectional rehearsals.

. Assisted with musical assessments and evaluations of student learning.

The Paradies Shops, Tallahassee, FL 8/2009 - 6/2010

Sales Associate/Team Leader

. Perform first class customer service consistent with company standards

and core values.

. Handle monetary transactions.

. Serve as manager-on-duty in the absence of the general manager.

. Maintain merchandise presentation and housekeeping standards in all

selling areas in accordance with company policies.

. Maintain a clean and safe working environment.

. First Class Club Member for the months of August 2009, February 2010, and

June 2010 for exceeding the company's standards of customer service.

Wendy's, Tallahassee, FL 3/2006 - 8/2006

Crew Member/Crew Leader

. Provided exemplary food service and customer service consistent with

company standards.

. Handled monetary transactions.

. Maintained a clean and safe working environment.

. Received Employee of the Month three times: April, June, and July 2006.

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