Customer Service Technician
Resume:
DANIEL HOWARD
**** **** ****** ****, ******, TX *8727
********@*****.***
PROFILE
A Technician with demonstrated achievements in manufacturing, engineering,
quality control, and customer service. The ability to launch and manage
highly successful projects and ideas with versatility, adaptability and
willingness.
Core Strengths
? Tenacity and diligence ?Ensure quality and service
control
? "can do" attitude ?Willingness to take on new
projects and responsibilities
PROFESSIONAL EXPERIENCE
Environmental Technician, Safety Instruments Inc., Somers, NY (7/07-
present)
Environmental company specializing in air quality monitoring
Responsible for installation and maintenance of industrial/commercial gas
detection systems
Calibrate fixed systems and portable gas monitors
Troubleshoot and repair low voltage electrical issues
Create testing procedures and formulate improvement measures
Provide training for customers on equipment and determine service and
supply requirements.
Communicate service requirements and schedule with customers
Process Engineering Technician, IBM, East Fishkill, NY (12/00-7/07)
Built solid reputation or effective leadership by implementing innovative
process techniques, overseeing business goals, protocols and functions
Identified, established and managed strategic relationships with other
departments to expedite test fixes for process improvements
Developed and implemented process parameters for manufacturing to optimize
quality product
Prepared and organized engineering drawings for production and
manufacturing
Ensured optimal customer service and satisfaction is afforded highest
attention and priority
Certified in Lean Manufacturing and 6 Sigma
Field Technician (Internship) Verizon, Passaic, NJ (Summer 2000)
Responsible for installation and troubleshooting of telephone service.
Completed 5 weeks of pole climbing and troubleshooting training
Interacted with customers daily to ensure quality phone service
EDUCATION
Dutchess Community College, A.A.S. Engineering Science, 2004 - 2007
Marist College, IBM Technology Management Certificate, 2004 - 2006
Villanova University, 82 Credits toward BSEE, Electrical Engineering, 1998
- 2000
TECHINCAL PROFECIENCES
Knowledgeable in the use of computers, software, and networking
environments. MS Office, AutoCad, ProEngineer, C++, Lotus Applications,
SiView, QuickBooks Pro, and Outlook.
Contact this candidate