Customer Service Sales Representative

DORRAINE A. POWELL

*** ****** ***** ******** ** *3224 (315) 560 ****.**********@*****.***

OBJECTIVE

A position where my strong Customer services skills can be utilized

effectively.

QUALIFICATIONS

* Extensive customer service background - over nine years experience.

* Trained in the use of ICD-9, CPT Coding and HCPCS

* Knowledge of Medical Terminology, Anatomy, and Insurance Basics

* Proficient in Microsoft Word, Excel, Internet research on Mac and Pc

platforms.

* Can type 50-55 wpm.

EDUCATION

Medical Billing & Coding Certificate - SUNY Educational Opportunity Center, SYR, NY (2006 - 2007)

Associates Degree in Business Administration-Onondaga Community College,

SYR, NY (2002 - 2004)

High School Equivalency Diploma-SUNY Educational Opportunity Center, SYR,

NY (2000 - 2001)

WORK EXPERIENCE

Securities Processing Clerk - Cash Proof Dept. /Rates Dept.: BNY Mellon

SYR, NY 11/13/07- Present

-Performs regularly scheduled maintenance and transactions processing of

bank tickets, balance accounts in various systems. Entry of alpha/numeric

data into various systems: C2ims, TAS, IITR and CICSB. Verifies

signatures on tickets and also contact administrators to resolve document

errors to achieve efficient money transfer on bank tickets. Process

internal/external tickets fund movements; receive client payments

(checks) and post to corresponding accounts. Prepares and sorts source

documents, identifies/interprets data to be entered. Compares data

entered with source documents or reenters data in verification format on

screen to detect errors. Process PeopleSoft Transactions, Swings, Arp

Tapes, Fund Movement of Canadian/Euro Transfer Request. Run End of Day

Reports and close out all systems for current day activities. Upload and

Set Rates for different types of Loans sent by Admin in Excel Folder or

by email.

Medical Clerk - Rural Metro, SYR, NY 08/28/07-09/07/07

-Filing Medical records for Syracuse, Rochester and surrounding areas like

Corning and Intermountain and Georgia.

Sales Representative - The Sutherland Groups, SYR, NY 10/08/05 -08/20/07

-Outbound Sales representative for DSL Internet Services, Dish Network and

Cingular

Customer Service - Kaufmann's SYR, NY 12/01/03-05/01/04

-Provided Customer Service, Operated Cash Register, Set up Ads for

Advertised Sales.

Cashier/Customer Service - Sears, SYR, NY 11/01/01-10/01/03

Merchandizing, customer care, In-Store marketing team and operated cash

register.

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