Project Manager Customer Service
Resume:
Stacy H. King
Centreville, VA 20120
(H) 703-***-****; (Cell) 703-***-****
*****.****@*******.***
SECURITY CLEARANCE: Cleared previously for Top Secret Information and
granted access to Sensitive Compartmented Information (SCI) by the U.S.
Government, based on a Single Scope Background Investigation and completion
of a Counter Intelligence Polygraph. Granted August 2006. Due to layoff in
Dec 2009, clearance incurred a "loss of jurisdiction" so is currently in a
limbo state awaiting a transfer a new program.
WORK SUMMARY:
With over twenty year's experience, I am a detail-oriented professional who
has worked extensively with area defense contractors and various
representatives/agencies within the Federal Government in roles spanning:
. IT Department Manager
. Technical Team Lead
. Project Management, Change Management
. Web/SharePoint implementation and maintenance
. System (Windows/Mac) Integration and Administration
. Excellent Graphics and Documentation specialist with superb attention
to detail
. Training Specialist
. Technical Writer
Specific concentrations of knowledge in MS Exchange, MS Applications,
Active Directory, Windows network and computer support, SharePoint Web
design and implementation, including integration of Access and SQL
databases into SharePoint and utilizing InfoPath to create forms front-end
graphical user interface (GUI).
Building off my experience as IT Manager, Project Manager, and Technical
Team Lead, I have begun working towards my PMP certification and have
trained in ITIL v3 (exam pending). Working with a team of ten system
administrators and help desk support professionals, I have initiated and
brought to fruition efforts to upgrade to Server 2008 R2, upgrade to
Exchange 2010, implement a help desk ticketing software system, implement
change management programs, set up server monitoring, set up corporate wide
backups, implement printer support services, implement corporate wide
backups and migrate from a stand-alone server environment to a SAN backed
virtual environment.
I obtained the MCSE+ Internet in 2000. While I'm proficient in Win 2000,
XP, 7 and 2003/2008 (Workstation and/or Server) my technical focus has been
in the implementation of 2007/2003/2000/ Exchange Servers and Win
2003/2000/NT Server Domain structure. Through the years, I've worked in
every aspect of IT, including all phases from creating and installing cable
to designing and implementing network services, routers, hubs and switches.
Regarding software, I have vast experience in many applications including:
Microsoft Office suite: Project, Outlook, Internet Explorer, Publisher;
SharePoint, Visio, InfoPath, Access and Groove; Symantec/Norton/Veritas
BackupExec, ArcServe IT Backup, McAfee products, TrendMicro products,
Symantec products, and Adobe products. Beginning with a MacPlus in my
college days, I have a long history with Mac OS.
I am well versed in leading training sessions and project related
organizational meetings and presentations to upper management and
customers.
With an advanced proficiency in technical writing, graphics design and
written/oral communications, I've written manuals as well as led management
training and change management/problem resolution facilitations. As a
double major in college, History and Communications, I have excellent
writing skills and experience in writing CONOPS, System Security Plans
incorporating DCID 6/3 requirements, Privileged User Guides and other
process and security related documents, including generating and
maintaining all the embedded graphics.
EDUCATION:
Graduate Studies at University of Virginia, extended No. Va. Campus -
Information Systems
Bachelor of Arts, May 1988, University of Virginia, Charlottesville,
Virginia
Major: Rhetoric and Communications; Major: American History
TECHNICAL TRAINING:
ITIL v3 Foundations Trained (working towards taking exam)
SharePoint 2010 Design and Administration, Learning Tree 2010
Project Management Training/Leadership Training, MTU 2009
Exchange Server 2007, Learning Tree 2008
Systems Engineering 201, Lockheed Martin 2005
Exchange 2003 Server, Learning Tree 2004
Win 2000 Server, Learning Tree 2001
Managing IT Professionals, Learning Tree 2001
MCSE + Internet Training, Gestalt-Sys, Inc. 2000
UNIX Administration, Learning Tree, February 1999
Web Design, Learning Tree, April 1999
ICRC (Intro. To Cisco Router Configuration), September, 1996
Novell Certified Netware Administrator, January, 1995
Novell Certified Netware Engineer Training, IBIS Inc., December 1994 -
January 1995
Novell Netware v3.11 Course, The Learning Tree, Reston, VA, June 1992
Member of Microsoft Beta Test Program
Member of Electronic Mail Association
QUALIFYING EXPERIENCE:
IT Manager
Integrity Applications Incorporated February 2010 - October 2010
Manager of the corporate IT department consisting of ten direct reports.
During my tenure, completed a number of initiatives including
successfully migrated: corporate domain from Server 2003 to Server 2008,
Win XP to Win7, stand-alone server environment to VMWare with Equalogics
SAN, CAT5E to CAT6 cabling infrastructure, SharePoint WSS to SharePoint
2010 (including original implementation, design and maintenance of
SharePoint MOSS and Foundation Servers), and Exchange 2003 to Exchange
2010.
Responsible for project management, personnel management and reviews,
budgets and technical direction of corporate infrastructure.
Sr. Systems Engineer/Project Manager
ManTech International September 2007 - December 2009
As part of the internal network support group (MCTS, formerly MIST)
worked to integrate Access/Excel based inventory database into
SharePoint Portal on web with a web-based interface for data input,
using InfoPath and SharePoint services. Documented application
development procedures, Development lab policies and graphic
representation of rack mounted equipment. Researched new technologies
and innovations for consideration in mainstream corporate environment.
The highlight of this experience was assisting with the implementation
of the internal SharePoint server.
My first year with ManTech I served as technical team/project lead for
the FBI SCION program. Responsibilities included planning and leading
team through upgrade of 5000 node SCI network from Windows Server
2000/Exchange 2000 to Server 2003/Exchange 2003. Produced project
related documentation including technical manuals, System Design
Document, Communications Plan, System Security Plan, Requirements
Matrix, and Risk Assessments. Upgrade effort included standing up a
development environment, designing an upgraded Active Directory and
Exchange implementation design based on best practices, proof of concept
testing, and implementation into the production environment.
Windows/Exchange Subject Matter Expert
L3 Communications March 2007 - September 2007
Assist in implementation of 300 node Exchange and Active Directory
network on SIPRNet, NIPRNet, and TS network environments. Responsible
for infrastructure support, design, installation and rollout of Exchange
2003 environment. Applications subject matter expert. Working on design
and implementation of 2003 MS SharePoint Server. Lead technical writer
for System Design Plan and Exchange Implementation Guide for Privileged
Users.
Computer Systems Analyst Staff/ Sr. Systems Administrator
Lockheed Martin October 2004 - February 2007
Apply current computer technologies to the design, development,
evaluation, and integration of computer systems and networks to maintain
systems. Work with vendors and customers in the design and evaluation
of operating systems, networks and database products. Provide COTS
software and Microsoft product integration services and support.
Function as the site support and primary area specialist in the support
of Microsoft Exchange and email services, as well as Active Directory
implementation in the lab as a member of the network support team.
Represent the organization as technical contact on contracts and
projects. Interact with senior external personnel on significant
technical matters requiring coordination between organizations.
Senior Exchange/Network Administrator
Solutions By Design II October 2003 - October 2004
One of three Sr. Exchange administrators contracted to the Defense
Contract Management Agency (DCMA) located in Springfield, VA.
Responsible for installing, maintaining and administering Exchange 2000
and Exchange 2003 enterprise servers running on Windows Server 2003,
located locally as well as nation-wide and internationally. Supported
active directory with over 18,000 objects, including users, groups,
contacts, servers, etc. Planned and implemented anti-spam servers (IMSS
from Trend Micro) to front-end exchange bridgeheads, cutting spam
infiltration by 90%. Primary player in reorganization of public folders
hierarchy. Assisted in the migration from Exchange 2000 to Exchange 2003
server, including building servers with multiple information stores,
setting up bridgeheads and transfer of 15000 Exchange objects to
upgraded server base. Identified as point member of staff for writing
memos and documentation as well as editing writing by others.
Senior System Administrator/Analyst
Northrop Grumman IT, Reston Virginia March 1996 - June 2003
Served as technical lead and primary point of contact for integration of
INRI NT server architecture into Northrop Grumman NT/Exchange server
topology. Aided with implementation of Exchange Server 5.5 email system;
through conversion to Win2K server upgrade with active directory and
beginning of migration to Exchange 2000. Provided Blackberry support.
Member of Northrop Grumman Domain Admin group, responsible for
maintenance and future direction of NorthGrum network. Ongoing team led
managing five person team supporting 200 node Ethernet network. Wrote
and implemented Disaster Recovery Plan for Reston office. Designed and
implemented hardware inventory database in Filemaker Pro. Implemented
call tracking system using Track-it (BlueSky Software) and AuditWizard.
Facilitated change management brain-storming and training sessions. Led
training sessions on use of local software applications and network
configuration.
Product Integration Specialist
Booz Allen and Hamilton, McLean, Virginia June 1994 - February 1996
Originated role of Product Integration Specialist, responsible for
project planning and evaluation of commercial off-the-shelf products and
operating systems. Promoted to lead of Product Integration Team;
developed evaluation procedure and testing process from inception of
product need to product rollout. Lead firm-wide evaluation of Mac OS
7.5.x, Windows 95, MS Office 4.2.1. Lead firm-wide product rollouts of
Mac OS 7.5.x and Now-Up-to-Date calendaring package. Supervised two team
members in time and expense reporting, as well as resource allocation,
project planning and development. Acted as primary contact between firm
and product vendors. Conducted research via vendors, internet, and
product's other customers.
Electronic Mail Specialist
Booz Allen and Hamilton, McLean, Virginia February 1993 - June 1994
Assisted in development and implementation of firm-wide 6000 node
electronic mail system, utilizing Microsoft Mail for AppleTalk and
DOS/Windows. Promoted to primary email administrator. Responsible for
maintenance, development and implementation of email for remote and
LAN/WAN connected sites, located in the US and internationally.
LAN Administrator /Customer Service Representative
Martin Marietta Corporation, Chantilly, Virginia March 1990 - February
1993
Lead member of the MMC Customer Service Group and the local area network
administrator. Provided LAN administration, application software
support, and hardware technical support for over 200 users located
locally.
Interests: Alpha Phi Omega (Service Fraternity); Coaching youth soccer,
basketball, and office softball team; Licensed Soccer referee;
Technical Lighting Director for The Alliance Theatre (TAT),
Westfield's Summer Stage and various local community theatres;
member Society for Women Engineers (S.W.E.)
References:
Vic See (Retired Admiral)
Integrity Applications Inc, VP, Business Dev
Jeremy Harris
Integrity Applications Inc
240-***-**** (cell)
Keith McCammon
ManTech International, IT Supervisor
703-***-**** (cell)
Tammy Posey
Northrop Grumman, Former co-worker
703-***-**** (cell)
Kathleen Kittelsen,
Personal and professional reference
303-***-**** (work); 720-***-****
Karen Eskew
Northrop Grumman, Personal reference
Earl "Butch" Ward,
Lockheed Martin, Supervisor, IT Lead
703-***-**** (cell)
Cynthia Ruckert,
TASC, Personal reference
Contact this candidate