Customer Service Medical

T i m o t h y D . D i e c k m a n n R.T. (R) (ARRT)

**** ** *** ******* ***

Lees Summit, MO. 64086-6502

816-***-**** or t **********@*****.***

Objective

To deliver exceptional patient care through Radiologic Technology while demonstrating strong experience

w ith organization, communication and patient diversity in a demanding Radiology department.

Education

2007-2010 Penn Valley College K ansas City, MO

Associate of Applied Science degree-Radiologic Technology

1993-1995 State Fai r Community College Sedalia, MO

Post-secondary general education credits

Work Experience

5/2010 – Present Providence Medical Center K ansas City, KS

• Radiologic Technologist PRN

• Consistently exceed patient expectations through customer service in action

and an ongoing commitment to quality and excellence

• Produce quality radiographs for a diverse patient clientele using state of the

a rt Siemens and Swissray imaging systems

• Proficiently use GE Centricity Imagecast (RIS), Fuji Synapse (PACS) and GE

Centricity Enterprise-Carequest (HIS)

6/2009-Present Saint Luke’s Health System Kansas City, MO

• Security Officer I

• Provide high-touch security services within a large metropolitan Level 1

T rauma center on the Country Club Plaza

• Protect patients, hospital interests and property through customer focused

core values and the highest of quality standards

• Work as a team member in the Command Center to communicate with all

hospital staff and dispatch highly t rained security personnel

8/2003-6/2009 ISS Uniguard K ansas City, MO

• Security Command Center Supervisor / L ieutenant

• Direct over 100 Security personnel for DST Systems Inc

• Manage state-of-the-art communications center, employee scheduling and

security dispatch

• Team Leader responsible for Command Center Supervisor t raining

• Implement and enforce new procedures and policies for security team

11/1999-5/2008 Royal Orthodontic Laboratory I nc . I ndependence, MO

• Orthodontic Laboratory Technologist

• Consulted with dentists on various orthodontic dental devices and their

f unctions. Made recommendations based on patient needs

• Produced hand-made dental products for thousands of patients from Dentist’s

p rescriptions

• Managed laboratory operations and supplies

• Active in Research and Development and product design

• Creative Ar ts Team Leader

3/1997-11/1999 Gerald W. Spencer DDS, PC Sedalia, MO

• Orthodontic Laboratory Technologist

• Managed all laboratory operations, t raining and production

• Responsible for product fabrication scheduling, patient records, laboratory

supplies, chemical safe-storage and equipment maintenance

• Conferred with patients on proper dental devise safety and usage

3/1994-3/1997 Cole Camp Community Ambulance Cole Camp, MO

• Administrator / Emergency Medical Technician / D ispatcher

• Managed 20 full and part-t ime personnel, all medical records, patient billing,

employee hiring, scheduling, public relations, medical equipment

m aintenance, medical supplies and State and Federal licensing for employees

and ambulances

• Safeguarded medicine and controlled substances for medical use

• Performed emergency life-saving procedures on patients

• Operated ambulances and other emergency medical equipment

• Responsible for all emergency communications and dispatch center t raining

• Liaison to area hospitals, doctors, fi re departments, police departments,

schools and state/local agencies

Professional Skills & Activities

6/2008-Present Radiologic Technology clinical rotation

• Gained hands-on t raining within the Radiology department of a large, fast

paced Level 1 t rauma center with a diverse patient clientele

• Provided diagnostic patient skills in the Emergency and Surgery

departments using portable x-ray and C-arm equipment as well as the PACS

system

• Applied patient experience in a small but well equipped rural hospital setting

t o better understand this social group and their needs

Professional Certifications

2012 American Hea rt Association

CPR certification

2011 The American Registry of Radiologic Technologists

I.D. Number: 474868

1997 Great Lakes Orthodontic Education Center B uffalo, NY

Orthodontic Laboratory Technologist certificate

1995 Lifeguard Emergency Medical Services Sedalia, MO

Emergency Medical Technician certificate/licensure

References available upon request

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