Customer Service Medical

Bharathi Laxman

**** ******** **** *****

Duluth, GA 30096

770-***-****

********@*****.***

Objective:

Licensed Pharmacist in Georgia and Texas with 14 years of experience

providing top-notch services in a retail setting. Outstanding interpersonal

skills with a track record of establishing excellent customer service

skills, developing positive relationships with customers, pharmaceutical

representatives/manufacturers, medical professionals, healthcare

organizations and insurance providers. Respected leader able to train and

manage diverse teams to deliver peak performance. Dedicated to provide

quality patient care, fast and accurate medication dispensing.

Experience:

Soliant Health, West Palm Beach, FL and

Asereth medical Services Inc. Pasadena. California Aug.

2010 - Current

Staff Pharmacist

- In charge of filling and checking prescriptions in long term care

pharmacies.

- Analyzing long term care patient's profile for drug interactions and

medication therapy management.

-Checking Emergency boxes and IV boxes.

Kroger Pharmacy, Atlanta, GA Feb.

1996 - Mar. 2010

Pharmacy Manager / Staff Pharmacist / Floater Pharmacist

- In charge of filling prescriptions, counseling patients, maintaining

proper paper work, customer satisfaction, inventory control,

error prevention and immunizations.

- Perform all necessary functions including providing information on all

prescription and non prescription medications and products.

- Manage a busy pharmacy, filling over 1500 prescriptions per week.

- Schedule technicians to make sure adequate coverage is maintained.

Trained pharmacy technicians in becoming proficient with Rx computer

systems and learning company paper work and objectives.

- Purchase pharmaceuticals and arrange for return of overstock, outdated or

recalled medications.

- Maintain high level of customer satisfaction at all times and resolve

customer services issues.

- Consult with physicians and patients with regard to medication dosages,

drug interactions, disease management and potential side effects of

prescription and OTC medications.

- Compound prescriptions maintain accurate patient records. Interact with

HMOS and other insurance providers concerning billing/reimbursement issues.

- Keep abreast of new developments within the pharmaceutical industry.

DeKalb Medical Center, Decatur, GA Apr.

1993 - Nov. 1995

Pharmacy Intern

- Fill outpatient and inpatient prescriptions, prepare IVS, interpret and

evaluate drug therapies, ensure proper control and the dispensing of

narcotics, interact with clinical pharmacist, physicians and nurses

regarding drug therapy.

Revco Drugs, Conyers, GA

Pharmacy Technician Sept. 1991 - Mar.

1993

- Fill and process prescriptions, maintain inventory and serve customers.

Periyar Medical College, Trichy, India Jul.

1986 - Sep. 1990

Pharmacy Professor

- Teach Pharmaceutics, Forensic Pharmacy and Pharmaceutical Chemistry to

associate degree students.

- Conducted exams, evaluated exam papers for students and processed grades.

Key Accomplishments:

Certified in Immunizing. Provide flu shots, H1N1 shots and vaccines in all

season.

Certified in CPR.

Certified in Smoking Cessation.

Education:

Bachelor of Science in Pharmacy 1986, Madurai Medical College, India.

Skills:

. Honest and dependable with excellent interpersonal skills.

. Team oriented, organized and manages time well.

. Work well under pressure, flexible and quick learner.

. Possesses leadership skills, enthusiastic and assertive.

. Friendly and have good presentation skills.

License:

Georgia License # 18608

Texas License # 49527

Contact this candidate