Customer Service Administrative Assistant

Kina D. Mikesell

*** ****** **** *******, ******* 30233

************@****.*** 770-***-**** cell

Qualifications Summary

Administration Support professional experienced working in fast paced environments demanding strong

organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet, committed to

superior administration skills and customer service. Confident and poised in interactions with individuals

at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively.

Capabilities include:

● Customer Service & Relations ● Filing & Data Archiving ● Report Preparation

● Word Processing & Typing ● Problem Solving ● Computer Operations

● Data Entry & Invoicing ● Policies and Procedures ● Documentation recording

Experience Highlights

Administrative Support

• Provide discreet administrative and secretarial support functions for the President, Vice

President, Estimator, and Sales Manager of a utilities construction company and home builder.

Coordinate and managed multiple priorities and projects.

• Perform administrative client account services for busy manufacturing facility. Schedule, and

monitor client product sales and delivery, and maintain accurate, up-to-date confidential client

files.

• Assist with general accounting functions; A/R invoice data entry, statement to data-base review

for transaction accuracy. Provide telephone support; investigate and resolve billing problems for

7 member construction company.

• Organize travel and events, screen and evaluate new hire testing reports.

• Review and update company policies and procedures.

• Schedule and maintain company office machines and vehicle maintenance and records.

• Planning and preparation of daily activities, maintaining appointments, processing deposits and

transactions.

Customer Service

• Conduct customer support services; receive and enter customer orders via phone, fax and internet,

resolve order or delivery/freight problems, follow-up and track product from warehouse to final

destination, issue credits and rebills.

• Provide assistance and support to North American Operations and to Mexico regional Managers,

including border documentation, "NAFTA and Performa".

• Perform credit checks, issue Performa invoices with required documentation. Receive issue and

process (BOL's) "Bill of Ladings".

• Built loyal, long-term relationships with clients, freight carrier companies and brokerages.

Supervision – Instructional training

• Trained and certified over 450 employees in manufacturing operations, company and military

processes and procedures for a Department of Defense sub-contract manufacture facility.

• Supervised and lead a team of 6 inspectors. Managed quality team of personnel for facility audits

and inspections.

• Meeting and event planning, instructional and company new hire presentations.

Kina D. Mikesell

173 Shiloh Road Jackson, Georgia 30233

************@****.***.*** 770-***-**** cell

Employment History

2008- Present – Accounting, Purchasing, Customer Service - Owner

Big Ma Moo’s M/C Shop – Owner

Daily interaction with customers: face to face and telephone. Assisting with part ordering and returns,

service appointments, and general shop information. Accounting and Banking. Purchasing, Part stocking.

2006 - 2008- Administrative Assistant AP/AR

CPT MED Inc. - Jackson, Ga.

Administration / Customer Account Services Representative

(Temp) 8 mo. Wheelabrator Abrasive Inc. Atlanta, Ga.

2 years, Amware Pallet Warehouse Facilities, Atlanta, Ga.

Inspector / Instructor / Quality Specialist / Customer Complaint and Resolution

1.5 years, MetalFlex Manufacturing McDonough, Ga.

3 years, Staffmark Staffing, McDonough, Ga.

9 years, Teltronics Inc. Sarasota Fl.

11 years, Trak Microwave Inc. Tampa, Fl.

Education & Training

University of Tampa, Florida - Associate Business Management -Tampa, Florida

Naval Weapons Center Certified Instructor - China Lake, California

ISO 9000 Certified Auditor - Tampa, Florida

Office Management and Customer Service Skills - Sarasota, Florida

Quality Leadership ASQC training course - Sarasota, Florida

Total Quality Management {TQM} - Sarasota, Florida

Supervisor, Leadership and Management {AAIM} - Ocala, Florida

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