Customer Service Manager
Resume:
Kimberly Eilar
***************@*****.***
Objective: Seeking a challenging position with the opportunity to
contribute to the efficient operation of a reputable organization. I can
offer my employer strong past experience, a sensible approach to problem
solving and a positive attitude towards my work and others.
Qualifications: Excellent verbal and written communication skills, the
ability to follow through on assignments and work as a team player in order
to accomplish goals. I am very dependable with strong organizational
skills, energetic, self-directed, and enthusiastic with a passionate
commitment for development and growth.
Professional Experience:
Feb 2010 to Present and Jan 2006 - July 2007 Mariano Cange Construction
Inc & MC Plastering
HR Manager/ Asst Safety Inspector
Labor compliance program monitor and inspector, federal and state safety
inspections, train employees on health & safety requirements, employee
dispatch, monitor punch list & tenant improvements, issue PO's to vendors,
maintain organization of all files, weekly scheduling, travel arrangements,
administer customer service training, account management, change orders,
maintain project budget, freight bills, data entry, recordkeeping, filing,
ordering supplies, knowledge of labor laws regulations, benefits, certified
payroll, interview/hiring, job scheduling, job estimates, answer phones,
typing, website management, faxing, scheduling sub-contractors, education
of new products, assist marketing & advertising dept, efficient in computer
skills. (Micro soft Word, Excel, American Contractor, Quicken, etc
Jul 2007 - Dec 2009 Alliant Consulting, Inc
Labor Compliance Consultant / Inspector
Responsible for overseeing the set up of project files, interview/hiring,
develop and administer training courses for prevailing wage laws and
regulations, develop and conduct safety training, conducted onsite
interviews and inspections, also monitor the auditing of all certified
payroll reports for correct prevailing wages and fringe benefits on Federal
and State funded projects, monitor proper submission of required LCP
documents or forms, involved in competitive bidding process. Investigate
and resolve conflicting issues of company policy and criminal activity by
investigating alleged fraud or illegal activities; conduct investigation of
complaints filed by employees; obtain evidence, take statements, demand
reimbursements, writing case reports and providing documented information
for hearings, as needed. Prepare and edit documents and RFI, as well as
setting up and presenting pre-bid and pre-construction meetings, perform
site interviews and job walks. Correspond with the State governing agencies
such as DAS, CCC,FFC,EDD,DLSR, DIR, CAC, CSLB, OSHA & DLSE to verify that
prevailing wages, training contributions, and benefits are being paid
properly by all contractors as well as file complaints for awarding bodies.
Request pre determined wage rates for federal agencies like HUD, ARRA,
June 2007 to Present www.laborcompliancespecialists.com
Labor Compliance & Safety Inspector (On Call /Independent Contractor)
Develop and administer training courses for Davis Bacon & California
prevailing wage laws and regulations, develop and conduct safety training,
conducted onsite interviews and safety inspections, also monitor the
auditing of all certified payroll reports for correct prevailing wages and
fringe benefits on Federal and State funded projects, monitor proper
submission of required LCP documents or forms. Investigate and resolve
conflicting issues of company policy and criminal activity by investigating
alleged fraud or illegal activities; conduct investigation of complaints
filed by employees; obtain evidence, take statements, demand
reimbursements, writing case reports and providing documented information
for hearings, as needed. Prepare and edit documents and RFI, perform site
interviews and job walks. Correspond with the State governing agencies such
as DAS, CCC,FFC,EDD,DLSR, DIR, CAC, CSLB, OSHA & DLSE to verify that
prevailing wages, training contributions, and benefits are being paid
properly by all contractors as well as file complaints for awarding bodies.
Jan 1998 - June 2007 The Rain Florist
Retail Manager /HR Manager
Event and wedding planner for high end clientele, interviewing/hiring,
payroll, account collections, benefits, knowledge of labor laws, managed 14
employees at four locations, including a wholesale flower distribution
center, prepared work schedule, responsible for all marketing and
advertising, managed floral designers, cut and cleaned flowers, lead
designer, instructed students and employees in all aspects of floral
design, worked closely with ROP students, sales team, delivery drivers,
website design, A/P and A/R,.
June 1999 - Dec 2002 International Air Academy
Evening Instructor
Instructed the students at the academy in airport operations, airline and
flight terminology, flight attendant, CPR, ticket counter, computer and
data entry, reservations, customer service, hotel, train, travel agent, and
grey hound bus, all aspects of the travel industry. Instruction of
interviewing and HR requirements
Crafton Hills, Business Ad, Yucaipa Ca,
F.I.D.M., Fashion Design & Merchandising, Los Angeles, Ca
Int. Air Academy, Certified Travel Trainer, Ontario, Ca Diploma
Currently Completed in the following courses:
1. 700 Introduction to Safety Management
2. 701 Effective Safety Committee Operations
3. 702 Effective Accident Investigation
4. 703 Introduction to OSH Training
5. 704 Hazard Analysis and Control
6. 705 Hazard Communication Program
7. 706 Conducting a Job Hazard Analysis
8. 707 Effective Safety Committee Meetings
9. 708 OSHA 300 Recordkeeping
10. 709 Personal Protective Equipment
11. 710 Energy Control Program - LOTO
12. 711 Introduction to Ergonomics
13. 712 Safety Supervision and Leadership
14. 713 Confined Space Program
15. 714 Fall Protection Program
16. 715 Electrical Safety Basics
17. 716 Safety Management System Evaluation
18. 717 Emergency Action Plans
19. 718 Fire Prevention Plans
20. 719 Fleet Safety Management
21. 720 Preventing Workplace Violence
22. 721 Developing OSH Training
23. 722 Ergonomics Program Management
24. 755 Bloodborne Pathogens
25. 10/30 OSHA Health & Safety
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