Technician Service

JASON A. WALDEN

**** ******* **. ************, ** 46222

Mobile: 317-***-**** ? ********@****.**.***

Comptia A+ Certified Technical Support Specialist

Field Service Technician + Equipment Technician

Combination of intelligent, multi-industry technology experience with 12

years of experience installing, servicing and repairing industrial printing

equipment. In addition to regular job duties, acted as the corporate IT

department member when needed. Proven ability to troubleshoot complex

systems and subsystems down to the component level. Identifies trends and

problem areas and the ability to diagnose end user issues. Thrives in a

high-pressure, deadline-oriented atmosphere. Highly developed interpersonal

communication skills. Ability to act quickly in mission-critical situations

with customers who require 24/7 operation. Proficient in MS-DOS, Windows 95

- Windows 7 and NT 4.0 - Server 2003 Operating Systems.

- Relevant Skills -

Hardware Installation Software Installation Training

PC Hardware Repair User Documentation Electrical Testing

Vendor Sourcing Account Administration Scanner configuration

Power Quality Analysis Problem Resolution CIJ Printing

Desktop Thermal Transfer and Direct Thermal Large Character Printing

printing

- Professional Experience -

LINC Systems, Inc. Westfield, IN 02/1998 - 03/2010

Technical Support Specialist

Sole technical resource for Marking & Coding Division

Performed all customer installations and repairs, down to board level.

Handled all troubleshooting, service calls.

Sourced alternate vendors/manufacturers for application-specific issues.

Modified customer equipment to fit applications.

Maintained Vendor Documentation Library

Unofficial Corporate IT resource

Installed/maintained in-house custom labeling equipment

- Education History -

Computer Technology, Purdue University 1993-1995

JASON A. WALDEN Page Two

- Certifications -

Factory Trained Service Technician - Citronix, 2006

Field Application and Support Training - ITW/Foxjet, 2004

A+ Certification - Comptia, 2001

Advanced Service Concepts Seminar - Marsh Company, 1998

- Honors/Awards -

Goal Maker 1998, 1999, 2000

Golden Wrench 2003, 2005, 2006, 2007

Golden Wrench Hall of Fame 2009

President's Award 2006, 2008, 2009

References are available upon request.

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