Customer Service Sales
Resume:
Katie Zeiders
Merced, CA 805-***-****
***********@*****.***
OBJECTIVE: Healthcare Administrative/Clerical Position
HIGHLIGHTS
?Associate of Arts Degree in Health Care Administration, currently
enrolled, GPA 4.0
?Experienced with medical front office, patient scheduling, insurance
verifications, billing and coding, surgery scheduling, and patient charts.
? Administrative assistant completing routine tasks such as filing, data
entry, banking, typing, receptionist, collating, billing, ordering
supplies,
?Proficiency: MS Office; Word, Excel, PowerPoint, Typing speed of 69 wpm
PERSONALITY CHARACTERISTICS*
? Can work logically and rationally
? Driven to be productive and reach goals
? Creative and able to come up with original solutions
? Decisiveness and strong organizational skills
? Works effectively within organizations
*Assessed by an internationally-recognized instrument for determining
personality, character and temperament
EDUCATION:
March 2011 Associate of Arts, Healthcare Administration,
LA College International, LA CA (Online, www.lac.edu)
(Coursework completed: Medical Records, Medical Insurance, Medical
Terminology, Healthcare Communication, Healthcare Accounting, Healthcare
Marketing and Customer Service)
2001 Diploma, Reedley High School, Reedley, CA
EXPERIENCE:
Office Manager Dr. Busa, Podiatry Center of Merced
8/2010 - 10/2010
. Manage all areas of busy podiatry office.
. Handled billing Medicare and private insurance, insurance, mail,
patient scheduling, reception and greeting patients, verified
insurance, updated charts, noted proper codes on charts and insurance
claims, processed claims denials, submitted corrected claims, accepted
and processed payments, scheduling office and hospital surgeries,
conducted follow-up calls to patients, discussed financial obligations
on surgeries, pre-op and post-op instructions with patients, and
verified and updated demographic information.
CSR/Customer Service Representative AT&T Mobility
2/2008 - 11/2009
. Call center environment, handling 80-100 inbound billing, sales and
technical support routine and escalated client calls.
Records Analyst MBIA / Pride
Staff
2006-2007
. Utilizing county lists, contacted businesses to verify demographic
information and updated city and county records. Assisted with
compiling information for county to conduct business audits.
Administrative Assistant PPG /
Manpower, Inc
. Provided reception, filing, billing, contracts and customer service
Retail Assistant Manager Positions Rave &
Claire's Boutique
2003-2004
. Assisted with management of the store over a staff of up to 6
associates.
. Completed merchandising, sales, inventory, deterred theft, staff
scheduling, banking, returns, and implemented staff safety program,
Secretary River Way Ranch Camp, Resort & Conference
Center
1998-2001
. Provided administrative assistance, reception on a multiline phone
system, reservations, typing, event contracts, mail processing and
sales in gift shop.
. As Camp Store Supervisor, supervised a staff of five in store
operations; including scheduling, purchasing, inventory, and sales.
. Counselor for Family Camp, provided social, physical and entertainment
activities for group of 10 young children.
Customer Service, Sales and Administrative Skills
. Handled high volume of inbound calls, approximately 80-100 daily
. Provided superior client satisfaction for routine and escalated calls
. Made outbound calls to clients to gather demographic information and
verify data.
. Managed a retail store staff of 4-6 in a boutique setting. Completed
scheduling, merchandising, banking, product returns, sales, inventory
and marketing.
. Designed and implemented security and inventory loss programs to
decrease in-store theft and ensure staff safety.
Academically trained to perform as: Medical Billing Specialist; Medical
Coder; Patient Account Representative; Medical Collector; Claims Processor;
Patient Billing Advocate; Medical Front Office Manager; Patient Admissions
Representative.
Contact this candidate