Customer Service Mechanical Engineer

Cristina Lengruber

**** ********** ***. #5-650-***-****

Burlingame, Ca. 94010

**********@*****.***

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Mechanical Engineer

. Leadership skills: planning, problem solving, and decision making.

. Detail-oriented and able to concentrate in a busy work environment.

. Enthusiastic work initiative with the aptitude to work in a team

environment.

. Ability to independently oversee multiple projects through their

completion.

. Maintain cooperative work relationships while interacting with

various personalities.

EDUCATION

Bachelor of Mechanical Engineering, 2010

Universidade Federal do Rio de Janeiro - UFRJ

Rio de Janeiro BRAZIL

Technical Degree in Mechanics, 2000

Centro Federal De Educa o Tecnol gica Celso Suckow Da Fonseca - CEFET

Rio de Janeiro BRAZIL

EXPERTISE AND DOMAIN

. Signal Analysis and Processing using Mat Lab, Simulink and Lab

View.

. Finite Element Analysis using Ansys Interface.

. Extensive design/drafting/drawing experience; AutoCAD and Solid

Works.

. Familiar with general machinery and various aspects of machining

processes.

. Exceptional written and oral communication skills.

. Fluent in Portuguese and Spanish.

. Efficient at generating detailed engineering documents.

. Distinct knowledge of Nonlinear Dynamics and Nonlinear Systems.

EMPLOYMENT & EXPERIENCE

BRIAN HENDERSON, MD OFFICE Jan 2008 - present

Office Assistant

Health Care Industry, California - United States

. Answer telephones, direct calls and take messages in a fast pace

environment.

. Maintain and update filing, inventory, mailing, and database

systems.

. Data entry and proofread reports.

. Communicate with patients to answer questions, disseminate

information, and address complaints.

. General bookkeeping of office activities and business transactions.

. Review files, records, and other documents to obtain information to

respond to requests.

UFRJ Mar 2010 - Sept 2010

Mechanical Engineering Department Class Monitor

Educational Services, Rio de Janeiro - BRAZIL

mecanica.ufrj.br

. Entitled with assisting the professor grading exams and class

assignments.

. Reviewed literature, gathered research material for article

publications.

. Tutored lower performing students to help them understand lecture

material.

. Updated lesson plans for the subjects Design of Planar Machinery

and Measurement Systems.

. Translated course descriptions from Portuguese to English for

school's mechanical engineering department.

CITIBANK Aug 2006 - Jan

2007

Belmont Branch Teller

Banking Business, California - United States

citibank.com

. Conducted a variety of customer service tasks which include

providing account balances, transferring funds, tracking deposits

and various record changes.

. Assisted with banking related activities such as night deposits,

check disbursements, collections and similar duties.

. Answered questions and provided information to costumers about

fees, procedures, policies or related issues.

. Maintained and accounted for cash drawer and daily transactions;

reported discrepancies.

IPIRANGA Apr 2005 - Mar 2006

Automation Intern

Oil and Gas Industry, Rio de Janeiro - BRAZIL

ipiranga.com.br

. Conducted feasibility studies on new telemetry equipment.

. Selected, installed and analyzed results of new telemetry

technologies (Level, Temperature and Pressure measurements);

prepared cost estimates.

. Classified areas of possible explosive and inflammable moisture

(ATEX).

. Ensured electrical installations were undertaken in a safe manner,

and in accordance with Brazilian and international standards; ABNT,

IEC, NEC, API.

. Provided engineering support related to automation projects

including investigations, assessments, engineering studies, and

designs.

. Developed a new fuel trap door on AutoCAD for the local ferry

operator Barcas S/A.

. Performed engineering calculations in support of design projects;

FLUXO Sept 2003 - Aug 2004

Quality Manager

Engineering Consulting Industry, Rio de Janeiro BRAZIL

fluxo.poli.ufrj.br

. Developed and implemented the current quality plan to bring the

Company's Quality Systems and Policies into compliance with quality

system requirements.

. Managed and communicated the goals, objectives, policies,

procedures and systems, ensuring compliance with national and

international quality standards - ISO 9000 Quality Management.

. Set up quality and performance indicators.

. Maintained control of documentation procedures.

. Persuaded reluctant staff to incorporate quality methods.

GENERAL ELECTRIC Jan 2000 - Jul

2000

Mechanical Technician Intern

Lighting Manufacturing Industry, Rio de Janeiro BRAZIL

gelampadas.com.br

. Updated and monitored weekly and monthly reports of engine's

preventive and predictive maintenance.

. Participated in planning a new layout based on 5S and Six Sigma

standards.

. Coordinated Six Sigma audits and post audit actions reinforcing the

concepts of quality in site.

. Enforcement of 'Just in Time' policy, improving the runtime

performance of manufacturing.

. Acquired substantial knowledge of several manufacturing processes,

such as paint, wash, assembly, test, pack, and storage.

CAREER GOALS & INTERESTS

. Goal: gain expertise and explore opportunities of growth.

. Interested in the following Engineering Industries: oil, gas,

naval, energy, environmental, research, aerospace, and

manufacturing.

Contact this candidate