Technical Support Network

KIDEST DEJENE, CCNA, Network+, SECURITY+, A+

Phone: 781-***-****

Email: *********@*****.*** Revere,

MA

Career Objective:

My objective is working in hi-tech and challenging environment to advance my knowledge in networking

and communication technology to contribute my share for its development.

Technical Skills:

Experienced in Implementation, Configuration, maintenance and troubleshooting of

• Routers (Cisco GSR, 7500, 7000, 5300, 4000, 3000, 2600, 2500, Terminal Servers: 2511,

2509). Extreme Networks Switches (Black Diamonds and Summit 24)

• Cisco Switches (6500, 5000, 3500, 2900).

• Cisco Pix Firewalls (525, 520, 515, 506), VPN Concentrator 3000 series, Cisco IOS

Firewall feature set (IOS 12.X).

• Net Screen Firewalls (NS-5XP, NS-5GT, NS-500)

• OC-12, OC-3, DS3, T-1, and ISDN, Ethernet (Gigabit Ethernet, Fast Ethernet) FDDI,

Token Ring.

Detail understanding and extensive experience of standard routing protocols ( BGP4, OSPF,

EIGRP, IGRP, RIP, IS-IS, NLSP), Routed Protocol (TCP/IP, IPX/SPX).

Excellent experience and clear understanding on WAN technology and Protocols like PTP,

Frame-Relay.

Implementation of QoS using FIFO, Weighted Fair Queuing, Priority Queuing, Custom

Queuing, RSVP, RED, CAR.

Implementation of SNMP on devices to allow for network management

Implementation of HP Open view Server for network management.

Monitor network performance using different tools.

Detail understanding and experience in implementation of IP traffic classification and filtering

using Standard and Extended access-lists, Distribute-Lists, and Route Maps.

Excellent working knowledge and experience on implementation of HSRP, DHCP, DNS, FTP,

TFTP, MRTG.

Hand-on experience in using Punch Blocks, Tone Tracers, Repeaters, T-BERD, Modems,

CSU/DSUs, Professional Modular Plug Crimper.

Hands-on experience in using Network monitoring, administrative and protocol analyzer

tools like Cisco-Works

Software Knowledge:

Windows 2000/XP/Vista/Windows 7, Linux/Unix Sun Solaris 8.0, Win 95/98, Win-NT 4.0, Win

2000 Prof., Win 2000 Server, Microsoft Office ( Word, Excel, Access, Visio, Publisher),

Wireshark, HP Open View, Site Scope, CA's TNG or Tivoli.

Professional Certifications:

CCNA Certified (Latest 2010,),

Network+ Certified (Latest 2010),

A+ Certified (Latest 2010),

Security+ Certified (Latest 2010),

Job Experience:

South End Technology Center ( Part Time Position May. 2010 ~

Present

1010 Massachusetts Ave, Boston, MA

Tel.: 617-***-****

Position: Junior Network Administrator and Technical Support

Role and Responsibility:

Review Network security system,

Review Log file for network devices,

Upgrade, Configure, maintain and troubleshoot network devices,

Compile Network system documentation,

Provide Helpdesk support for beginner, intermediate and advance users,

Monitor network performance using third party tools.

Barrister Global Services Network, Inc. (Part Time Position Jun. 2010 ~

Present

14042 Barrister Way, Hammond, LA 70403

Tel.: 985-***-****

Position: Field Network Technician

Role and Responsibility:

Handle installation, configuration and troubleshooting of different devices

in the System infrastructure at customer site,

Provide technical support to customers at the site,

Provide 24/7 standby service to customers onsite,

Review technical requirements and provide IT solutions,

Upgrading myself continuously to catch-up with ever evolving

information technology,

Forever21 Retail Inc Sept.

2008 ~ Jan. 2009

1201 Broadway, Saugus, MA 01906

Tel.: 781-***-****

Position: Sales Associate and Onsite Technical Support

Role and Responsibility:

Provide Customers Support in the store,

Keep the display of store items as per the store standard,

Provide technical support for printer, computer, servers and scanners,

Compile report on technical problem for documentation purpose and

future reference,

Compile detail technical problem for escalation purpose,

Install, configure and maintain routers, switches, servers, computers,

printers and scanners,

Troubleshoot and solve Network problem,

Sunrise Assisted Living Jun.

2008 ~ Oct. 2008

1395 Massachusetts Ave, Arlington, MA 02476-4101

Tel: 781-***-****

Position: Medication Administration and Support

Role and Responsibility:

Keeping and maintaining records

Review environments for conditions which may cause accident and take

mitigation plan,

Review safety condition of machines which used to assist mobility,

Work with other nurses and clinical coordinator to insure the safety of

residents,

Train, assist and supports seniors to use digital technologies like

computers, mobile and iPod,

Sunrise Assisted Living Aug.

2005 ~ Apr. 2008

Golden Valley, MN 55422

Tel.: 763-***-****

Position: Medication Administrator

Role and Responsibility:

Monitor, record, and administer medication,

Review and monitor potential side effects of different medication on

specific seniors,

Monitor and evaluate emotional and physical condition of seniors,

Monitors blood sugar level, body temperature, Pulse rate, blood pressure

and respiration of seniors,

Additional Task: Train, assist and supports seniors to use digital

technologies like computers, mobile and iPod,

Education:

Network Technology Academy Inc.

MCTC Technical College (CNA)

High School Diploma

Reference:

Will be presented upon Request.

Security Clearance:

Will be presented upon Request if necessary.

Contact this candidate