SUMMARY
. Able to utilize and contribute analytical, organizational, leadership,
interpersonal, managerial, instructional and technical skills to achieve
desired outcomes, as required
. Capable, competent, dependable; trusted assistant, advisor and liaison
. Experienced implementing systems and controls for optimal operations
. Possesses a strong attention to detail, quality, performance and
production
. Proficient computer user, office technologist and software manager
EXPERIENCE
Urban Edge Program Manager/ Trainer 2006-2009
Boston, MA
Assisted in the planning, design and development of start-up
community Computer Technology Center
Subsequently hired by developer to manage the build-out of the
infrastructure, working within a strict budget and launch,
establish and maintain the Center upon its completion
Initiated and implemented administrative, operations, and
programming standards
South End Tech Center Project Manager/ Instructor/ 1997-2010
Consultant Boston, MA
Proposed, initiated and instated federal/state funded computer
job readiness training program
Applied to, met, fulfilled and maintains state requirements for
programming and funding
Developed course content, curriculum and served as course
instructor
Manpower/ Part-time Contractual Employee/ 2000-2002
Fleet Bank Proof Operator Boston, MA
Received, verified and prepared client work (checks, deposits)
for proof encoding
Operated proof machine to encode dollar amount and other
required fields on documents; balanced encoded work to provide
accurate totals
Verified out of balance transactions within bank proof work;
submitted correction forms and provided appropriate
documentation to resolve out of balance items when required
Maintained outstanding accuracy and error-free performance
Continental Wingate Program Manager 2000-2001
Boston, MA
Responsible for identifying, planning and executing needs for
training, performance, educational programming, while locating
and recommending available resources to attain organization
objectives and enhance employee development
Recognized for designing a challenging computer training
program resulting in patron and team members achieving higher
proficiency and productivity ratings during periodic skills
testing, evaluations and competency scores
Hired and groomed to assume the role of executive director for
the developer's regional statewide community technology centers
program
Jewish Vocational Services Contractual Computer Trainer/ 2000-2001
Consultant Boston, MA
Developed beginner, intermediate and advanced computer software
and hardware course for diverse populations
Performed administrative and managerial assignments and tasks
pertaining to contractual agreement
Exceeded expectations of managing company and client
National Coalition of Executive Assistant 1990-1992
Advocates Boston, MA
for Students (NCAS)
Managed the daily operations of, and forecast planning for the
national headquarters office and the administrative affairs of
the director and deputy director ensuring optimal operations
efficiency
Maintained organizational calendars; oversaw facilities
management
Executed administrative and technical assistance to executive
director, deputy director, program managers, consultants,
accountants, president, board and national coalition
Served as point of contact for a 35-member national coalition
agency, public school systems, the media and lawmakers ensuring
the national office's optimal effectiveness and fulfillment of
mission statement
The Skill Bureau Admin./ Exec./ Leg./ Med./ Tech. 1993-2001
Assistant Boston, MA
Competent and versatile office assistant
Skilled at document and presentation production, data entry and
database management
Coordinator of meetings, conferences and retreats
Adroit file manager, records keeper, facilities and resource
manager
Excellent customer service skills; possesses the ability to
work with diverse populations and organizations, and in varying
situations
Commonwealth of Administrative/ Technical 1990-1993
Massachusetts Assistant Boston, MA
UMass Boston/UAC
Provided academic and technical administrative support the to
the director, associate director, academic and career
counselors, and new and returning students
Aided in the development, planning and installation of the
university's first LAN; provided technical assistance to staff,
including training and producing reference materials,
maintained the Centers Macs
EDUCATION
Southern New Hampshire University 2007-
Candidate for M.S., Community Development (CED)
University of Massachusetts-Boston 1990-1994
B.S., English Minor: Information Technology
REFERENCES Available upon request.