Customer Service Engineer

Anita Tiwari

***************@*****.***

Career Objective:

To lead a successful career in a reputed organization which provides an

opportunity to improve my technical skill set and allows my career to grow.

Educational Qualification:

V M.Phil(Physics) from S.P University, Gujarat in 1999 - 2001.

V M.Sc(Solid State Physics) from S.P University, Gujarat in 1997 - 1999.

V B.Sc(Physics) from S.P.University, Gujrat in 1994 - 1997.

V Intermediate( MPC) from CBSE in 1987-1989.

Xth from CBSE in 1986.

Professtional Summary:

Cybernet Slash Support .2009

Role: Assitant System ENGINEER (For Google Process)

Responsibilities:

V ISP Support - ADSL, ADSL 2+ and Dial-Up.

V Product - Dial-Up Modems and ADSL Modems.

V operating Systems - Win 98/ME/2000/XP/Vista, Mac OS 9X.

V SI Model, TCP/IP protocol suite (IP, TCP, SNMP, FTP).

V IP addressing and sub netting, Routing concepts.

V Working knowledge with routing protocols .

V Security Products (VPN routers and client software) wired and

wireless.

V Business Software (VPN Client & Network management)

Knoah Solutions Pvt. Ltd. 2008

Role: Voice Technical Officer

Responsibilities:

V Working as a Dial-up support executive.

V .Responsible for Desktop Sharing along with handling 3 live-chats.

V Troubleshooting the Dial Up connections and providing the

information about the outages in the respective regions.

V Analyzing and assisting the customer about the Web Mail support.

V Assisting the customer in configuring and maintaining the Email

clients.

V Promoting the VAS products of the ISP and offering the sales.

Countrywide Financial Services International, From 2006- 2007

Role: Customer Service Associate

Responsibilities:

V Responsible for the content, wording and appropriateness of the

response being given to the customer.

V Verification of insurance/loan documents & keeping the tab on data-

integrity with regards to information in the INScane (A rule based

Client Server system).

V Training new joiners.

V Maintaining Daily MIS.

V Coordinating with the I.T. for system issues & generating the

tickets for the same.

V Coordinating with IT-Help Desk for System Issues & maintaining the

track of system down time for the new joiners.

DESIGNED AND MAINTAINED WEBPAGE OF ICACS 20 CONFERENCE

PROJECT UNDERTAKEN From 2002- 2005

FUNDED BY

1. IUCDAEF, Calcutta : Title : Semi conductor multilayer

2. DEPARTMENT OF SCIENCE AND TECHNOLOGY

Role :providing theoretical data to experimentalist

Army Public School, Giridih, From 1990- 1993

Role: Administrative Officer/ TEACHER

Software Proficiency:

V Operating System : Windows, Linux, Macintosh, MsDos,Unix

V Software : HTML, LATEX, FORTON, C, MATHMATICA.

V Hardware and Networking concepts.

V Ms office .

Personal Skills:

V Comprehensive problem solving abilities.

V Ability to perform in an innovative.

V Ability to handle a team.

V Good grasping skills, self - motivated and willingness to learn.

Personal Details:

Name : ANITHA TIWARI

Father's Name : S.R.Tiwari

Residential Address : No 2 & 4, Raj Residency, 1st

Cross

Flat no S3; Bansankari 2nd stage,

Bangalore - 560 085

ANITA

TIWARI

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