Manager Customer Service

Sheena F. Mills

***** ****** **** ****

Jacksonville, Florida 32218

Cellphone: 904-***-**** Primary

Email: ***********@***.***

OBJECTIVE

To obtain a position with a progressive organization where extensive

management and healthcare experience will provide excellent support for the

needs of the company while providing opportunity for career growth.

QUALIFICATIONS

Typing 65+ wpm - 10 key - Data Entry

Pc knowledgeable (Microsoft word, Works, PowerPoint, Outlook, Excel)

8 years customer service experience

CPR certified

CPhT Certified

PERSONAL SUMMARY

Familiar business office practices and procedures

Able to handle multiple tasks simultaneously

Good worker with friendly personality

Motivated and reliable employee

EDUCATION

August 2008-December 2010 BSM, University of Phoenix

June 2003 -June 2005 Pharm-D Pre-reqs, Jacksonville

University

May 2001- March 2002 Certified Nursing Assistant, Concorde

Career

August 1999 - May 2000 High School Diploma, Andrew Jackson High

EMPLOYMENT

January 2002-April 2003, Shands Hospital

. worked as a CNA in different parts of the hospital

January 2001-May 2005, Sr. CPhT Pharmacy Tech. Walgreen's

. Assist patients everyday with their prescription care

. Contact Dr. offices concerning dosage & directions

. File and organize prescriptions

. Scheduling to make sure every shift is covered

. Training new employees for stores in district

November 2004-May 2005, Assistant manager candidate, Office Depot

. Learned proper procedures to assist everyday customers with

office needs

. Assist customers in purchasing office products

May 2005 - July 2007 Night Shift Manager, Pharmerica

. data entry/received prescription orders over the fax

. compounded medications to make oral and IV medications

. assist nurses in maintaining residents with current

prescriptions

. assist long term care resident (nursing home) with

prescription care

July 2007 - April 2009 Pharmacy Tech. Inst., Jacksonville Jobcorps

Center

. Train competent Pharmacy Technicians

. Teach basic Pharmacy Math

. Train Technicians on Pharmacy protocols and procedures

. Teach Technicians how to function in a IV Pharmacy

. Complete IV Training

. Train technicians on SIG Codes, Prescription transcription,

ETC.

. Prepare all students to take the state exam to be CPhT

July 2009-November 2009 Residential Life Manager, Edward WatersCollege

. Assist in student registration and related processes for the

institution

. Evaluate and resolve student inquiries.

. Ensure that student safety is secure

. Assist students in being independent

. Assist in entrance and exit of all students

. Provide tutoring sessions for students

November 2009 - Current Data Entry Supervisor, Guardian Pharmacy, LLC

. Prepare and analyze prescription care plans

. Provide assistance to nursing staff to ensure that nursing

home residents receive their prescriptions in a timely manner

. Manage a set of account making sure each claim is worked

properly

. Assist pharmacist in accordance with federal, state and local

regulations

. Communicate effectively with Dr.'s and Nurses to ensure that

LTC patients receive total prescription care

. Assist in implementing the new training manual for all

Guardian Pharmacies, in the Atlanta District

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate