High School Quality Control

Shariff G. Duncan

*** ********* ***** ● Monmouth Junction, NJ 08852

Mobile: 732-***-**** ● Email: *************@*****.***

COMMUNICATIONS SPECIALIST

Experienced communications specialist and Master of Science candidate (New York University) specializing in the development and

implementation of communications programs. Demonstrated understanding of the key role played by communications to accomplish a

sustainable reputation, and executed communications programs to support improved business performance. Enjoys working as part of a

team, particularly in a fast-paced, customer-service focused environment.

AFTRA H&R New York, NY

Corporate Communications Consultant

● Conducted analysis of client’s communications and outlets 9/10-12/10

● Identified opportunities for new reach using social media

● Developed persuasive, motivational messages

● Assisted with implementing recommendations

McMaster-Carr Co. Robbinsville, NJ

Communications Specialist 1/08-Present

● Successfully maintain brand loyalty among customers by enhancing company’s image in writings

● Use persuasive language to promote company’s products

● Collaborate with all levels of management to plan and execute desired responses

● Edit outgoing content to ensure writings aligned with strategic goals

● Develop internal documents to help drive communication improvements

Solutions Analyst 1/07-12/07

● Promoted to a specially-selected group that researches and resolves consumer order problems

● Communicate with consumers via written text and follow-up phone calls to understand needs

● Liaison between the consumer and internal departments to execute effective and efficient outcomes

● Offered suggestions to improve departmental quality that were adopted and ultimately successful

● Achieved ‘Exceeds Expectations’ performance evaluation (awarded to less than 10% of company)

Associate 12/04-12/06

● Transcribed orders accurately and quickly; personal volumes typically exceeded 130 per day

● Used problem solving tools to translate unclear requests such as incorrect item information

● Quality scores exceeded expectations while also completing more work than expected

● Achieved ‘Exceeds Expectations’ performance evaluations (awarded to less than 10% of company)

Marshall & Swift/Beck New Brunswick, NJ

Quality Control Representative 6/04-12/04

● Reviewed homeowners’ insurance policy renewal forms to ensure all information was accurate

● Provided client feedback and input to production teams to guide the design process

● Communicated with customers to resolve problems in applications and renewal forms

AFNI, Inc; DMS Co. Tucson, AZ

Workforce Analyst 10/00-12/02, 1/03-8/03

● Scheduled work assignments for teams of 5-10 employees

● Allocated call volume between numerous facilities to ensure company goals were met

● Opened and maintained lines of communication with numerous clients and management

EDUCATION

New York University New York, NY

● Master of Science, Corporate Communications and Public 5/2011

Relations

Rutgers University New Brunswick, NJ

● Bachelor of Arts, Journalism & Media Studies, 5/2008

● GPA: 3.45; Deans List multiple semesters

Catalina High School Tucson, AZ

● High School Diploma 5/1999

● Received Arizona Daily Star College Scholarship, which recognizes accomplishment under duress

SKILLS, INTERESTS & PROFESSIONAL QUALIFICATIONS

● Familiar with HTML

● Strong working knowledge of Adobe and Microsoft Office applications

● Blogging – http://www.eyetryhard.wordpress.com

● Strong interpersonal and supervisory skills developed through experience in team environments

References available upon request

Contact this candidate