Engineer Management

TIM SWEET, PMP

**** ******* **. ~ Canton, MI **188

(Home) 734-***-**** *********@*********.***

(Mobile) 248-***-****

QUALIFICATIONS

A highly skilled and innovative IT leader with 16+ years of experience

designing, planning, and delivering cost-effective, high performance

technology solutions to drive business performance. Direct entire IT

operations for a $3 billion company, partnering with senior management to

analyze technology needs, present recommendations and develop strategic

plans for company-wide systems development, operations, and implementation.

Extensive qualifications in all facets of project management and planning

from initial feasibility analysis and design through documentation,

implementation, training, quality, and enhancement. A proactive and

personable leader, coach, and mentor with the ability to gain employee

confidence and produce outstanding teams. Proven areas of expertise

include:

( Strategic Planning and ( Large-Scale ( Project

Roadmap Deployments Management

( Budget Development & ( Vendor Selection & ( Contract

Management Management Negotiations

( Infrastructure ( Data-Center ( Process

Architecture & Support Management Improvement

PROFESSIONAL EXPERIENCE

CENTRAL CORPORATE CREDIT UNION, Southfield, MI 1998-Present

Director of Information Technology

Direct all day to day technical operations for this $3 billion company,

including an $800,000 budget, manage 2 Network Administrators, 2

Programmers, and a Risk Coordinator; oversee 40 servers between two

locations. Develop all technology policies and procedures, lead all

projects, purchase equipment and software as well as implement and maintain

external and internal company websites.

. Led a team of professionals to implement a CRM solution which will assist

business development representatives to improve their customer

relationships and streamline incident handling procedures.

. Designed and introduced a company-wide risk management methodology to

meet government regulations and guidelines; authored all information

technology policies.

. Increased customer satisfaction ratings by implementing a Storage Area

Network which increased the number of images the Credit Unions could view

on its website from 4 months to 2 years.

. Enabled customers to view their accounts faster and effortless by

converting the accounting system from a mainframe to a client/server

environment resulting in enhanced functionality and a web-based front-

end.

. Identified severe issues with the current telephone system and

recommended and installed a VOIP telephone system which reduced the

number of unused systems from 3 to 1.

. Installed a new network infrastructure that included gigabyte switches

and VLANS to separate voice and data traffic which improved network

performance.

. Project managed the integration of "EDGE On-Line", a web-based

transactional system which improved customer satisfaction from 85% to 99%

and reduced call volume from 13,000 to 1,500 per month.

. EDGE On-Line enables credit unions to view their accounts, issue stops,

closes, and returns on checks, view cleared check images, issue wire

transfers and ACH corrections and returns, view reports, and transfer

files to and from Central Corporate Credit Union (CenCorp).

TRAVELPORTS OF AMERICA INC., Rochester, NY 1993-1998

Network Manager

Challenged to individually manage, maintain, and troubleshoot entire

company IT infrastructure consisting of 17 truckstop retail locations which

included a store, restaurant, fuel desk, time clock, and shop per location.

Negotiated all vendor contracts and purchased all hardware and software

technology.

. Implemented a POS system which tracked all products, reduced shortages

and provided accurate and key decision making data to retail managers and

Vice Presidents regarding product distribution.

TIM SWEET, PMP

Page Two

PROFESSIONAL EXPERIENCE

TRAVELPORTS OF AMERICA INC. (Continued)

Network Manager

. Installed a Micros restaurant system in all Buckhorn restaurants which

enabled restaurant managers to track menu items and employees, and manage

their food inventory more efficiently.

. Eliminated manual entry of timecards which reduced errors and minimized

total cost of ownership by installing a state of the art Kronos Time and

Attendance Payroll System in all truckstop locations which transferred

data to the corporate office.

CERTIFICATIONS

Project Management Professional (PMP)

Microsoft Certified Systems Engineer (MCSE)

Certified Netware Engineer (CNE)

TECHNOLOGY SKILLS

Expertise in a wide range of technology including, switches, routers,

intrusion prevention systems, SAN's, firewalls, servers, workstations, and

a host of software packages.

Software Applications: Word, Excel, PowerPoint, CRM, G/L, Accounting,

Virtualization, SQL, VOIP, Microsoft Server, Web tools, Microsoft Project,

Novell Netware, Interactive Intelligence, Visio, etc.

Platforms / Operating Systems: Microsoft and Netware.

Hardware: IBM, HP, DELL, EMC, Cisco and much more.

Networking: LAN, WAN, POP, SMTP, TCP/IP, DNS, WINS, DHCP, VPN's, VLANS, and

DMZ's.

EDUCATION

WALSH COLLEGE, Troy, MI

Master of Business Administration with a focus in Information Assurance,

2010

. GPA: 3.6

KEUKA COLLEGE, Keuka Park, NY

Bachelor of Science in Management Information Systems, 1992

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