Customer Service Management

R E B E C C A K AY G O R M A N

940-***-**** **********@*****.***

**** **** *** ******* ***, Florida 32925 USA

OBJECTIVE

I am a very dedicated, hard working, and ambitious worker. I have over 6 years of experience in Emergency

Management planning and operations as well as training with a reputation for meeting the most challenging

organizational goals and objectives. I am very highly motivated and work well with others, but also work efficiently on

my own. I am seeking a position where I can learn and broaden my knowledge while using the experience I have to

improve the workplace.

EDUCATION

Community College of the Air Force, Jan 2005 Jan 2010

AS in Emergency Management

Courses in:

• Emergency Operations

• Disaster Preparedness

• HAZMAT Operations

• Instructor Fundamentals

• ICS 100 400

SKILLS

Time management and interpersonal communication skills

Great verbal communicator

Strategic and creative thinker

Organizational skills

Effective listening skills

Decision making and problem solving skills

Resourceful, responsible, and reliable

Creative, determine, and wonderful customer service skills

Ability to multi task

WORK EXPERIENCE

May 2005 Present Hickam AFB, HI & Patrick AFB, FL

Emergency Management, United States Air Force

• Prepared wartime and contingency response plans. Conducted research and assisted in developing

emergency management plans, including measures to minimize casualties and damage from natural

disasters, major accidents, wartime operations, and military operations other than war. Coordinated actions to

ensure prompt response during emergency and contingency operations, including immediate mobilization of

all resources and participation of all agencies and organizations. Coordinated actions to allow continuation or

restoration of vital functions and operations. Prepared emergency management annexes, appendices,

supplements, and other supporting documents to support operations plans. Prepared checklists and operating

instructions for readiness activities.

• Monitored actions to preserve life, minimize damage, and restore operations following natural disasters,

accidents, wartime attacks, and military operations other than war. Coordinated emergency management

activities and plans with all base units and nearby military and civilian organizations. Briefs military and

civilian personnel in conjunction with community relations programs. Monitored air base operability activities.

• Ensured authorized and required CBRN protective equipment and clothing, detection devices, and monitoring

instruments are available, calibrated, and in operating condition. Requisitioned supplies and equipment for

Readiness Support Team (RST). Maintained custodial files for accounts such as supply and equipment and

accounted for equipment and supplies used by readiness and contingency teams.

• Established and monitored requirements and procedures for contamination control. Detected, identified,

measured, and reported contamination. Assisted bioenvironmental engineers to interpret hazards to

personnel. Coordinated and monitored exposure control procedures. Plotted contamination levels and

coordinated with medical personnel to identify contaminated areas and establish safety procedures. Ensured

unsafe areas are marked according to directives. Documented findings and reports to proper authority.

• Established an integrated conventional and CBRN detection, warning, and reporting system. Advised the

commander on response to peacetime attacks with (Weapons of Mass Destruction (WMD). Helped prepare

for peacetime WMD and wartime conventional and CBRN defense. Managed activities in the CBRN control

center. Advised the commander on mission impact and recovery activities following an attack. Determined

contamination levels and amount over a given area and, in conjunction with medical personnel, recommends

time limits that personnel may remain in the area. Ensured emergency facilities are established for personnel

contamination control areas. Advised the readiness officer on overall situation during disasters or contingency

operations. Maintained directives. Maintains operations event log. Provided inputs to reports.

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