Customer Service Engineer
Resume:
MICHAEL H. FINEFROCK
Vista, CA *2081
***********@**********.***
http://www.linkedin.com/pub/mike-finefrock/17/51a/a02
SUMMARY
Information Technology Specialist with over a decade of experience
maintaining enterprise networks, servers, and disk and tape storage
equipment. Entrusted with the most complex customer service issues as a
result of an exceptional ability to promptly resolve concerns and satisfy
external and internal customers at all levels. Specialized talent for
identifying client needs and implementing effective solutions. Current Top
Secret Clearance.
TECHNICAL SKILLS
Certifications: Cisco CCNA, CompTIA A+, Security+, Network+
Platforms: Windows, Solaris, Linux
Hardware: Servers, desktops, laptops, routers, switches, enterprise disk
and tape storage
Test Equipment: Oscilloscopes, multi-meters, communications cable testers
PROFESSIONAL EXPERIENCE
SDV SOLUTIONS, INC, Williamsburg, VA
2010
Federal Technology Solutions
IT Professional
Nationwide technical refresh rollout for Defense Contract Management
Agency.
NETWORK SYSTEMS CORPORATION / STORAGE TECHNOLOGY COPORATION / SUN
MICROSYSTEMS, San Diego, CA
1989 - 2010
NSC acquired by STK 1995, STK acquired by SUN 2005
Network Engineer and Supervisor
Managed five field service technicians and hundreds of customer accounts in
the San Diego area.
Responsible for the day-to-day activities, including networking and storage
equipment installations and upgrades, corrective and preventive
maintenance, and customer and employee management. Excellent ability in
troubleshooting to the component level and reading schematics.
MILITARY SERVICE
UNITED STATES NAVY
Electronics Technician / Instructor
. Instructed hundreds of Navy and Marine Corps students in basic and
advanced electronics.
MICHAEL FINEFROCK
PAGE 2
. Responsible for the installation and maintenance of sophisticated
electronic equipment and the development of lesson plans and tests.
EDUCATION
Bachelor of Science in Information Technology
University of Phoenix, San Diego, CA
Cisco CCNA Certified
CompTIA A+ Certified
CompTIA Security+ Certified
CompTIA Network+ Certified
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