Sales Customer Service

ANNICK HOUENOU

*** *. ****** ** – Lot **

Des Plaines, Il 60018

(Cell) 224-***-****

abh0v1@r.postjobfree.com

As a Business Development Executive, I contacted business owners and presidents of

companies (in French and English) to set appointments for our sales representatives. I

also assist in the selling process using the knowledge I gained from the prospective client.

I followed up with our sales representatives to insure that the appointments I had made

result in a successful interview and that a new client was acquired. I updated all clients’

data and audit all client records for accuracy. I am responsible for examining all

appointments set in Quebec for accuracy making sure the information’s are complete.

QUALIFICATIONS

Bilingual French/English

Professional customer service focus

Ability to set goals, prioritize tasks and meet deadlines

Adapts easily to increased responsibilities

Exceptional organizational skills

Multi-tasking and organizational skills

WORK EXPERIENCE

George May International June 2006

Inside Sales

Setting appointments for outside sales representatives

Dealing directly with the Canadian clients

Business-to-business financial service sales

Auditing and data base management

DISCOVERY LANGUAGE PROGRAM 2004-2007

French Teacher

Line Elementary School – Barrington

Countryside Elementary School – Hoffman Estates

Eisenhower JR High School – Barrington

Mrs. and Mr. Georges Salvias – Lake Zurich

MOVED TO UNITED STATES OF AMERICA 1998

Homemaker

Ministry of Equipment, la Defense, France 1985-1998

Provided administrative support to the Manager of Human Resources

Maintained personnel files

Prepared written reports

Organized travel arrangement

Handled incoming phone calls

Typed correspondence

National Assembly of France, Paris 1988-1990

Provided administrative support for lawyers

Typed documents for a group of 6 lawyers

Maintained files

Handled domestics travel arrangements

Handled incoming phone calls

COMPUTER SKILLS

Proven database management skills

Skilled with Microsoft Word, Microsoft Excel and Microsoft Access

VOLUNTEER EXPERIENCE

Willow Bend School, Rolling Meadows, Illinois

Read to children

Assisted in school library

Assisted with clerical work

EDUCATION

High school Certificate for Secretary

Certificate for typist - 25 words a minute

Certificate for shorthand typing – 80 words a minute

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