Human Resources Manager
Resume:
DAVID M. BENGTSON
**** *. ******** **. #***, Phoenix, AZ 85053
*****@***.***
HUMAN RESOURCES MANAGEMENT LEADER
Formidable, intuitive leader that values high standards and consistently
betters organizations by raising the bar, instilling a sense of pride and
professionalism, fostering a sense of unity and cooperation throughout the
business culture.
Increasing Retention ~ Maintaining Payroll Budget
Strong Growth During Down Economy ~ Substantial Reduction in Costs
Provide results-altering leadership, uplifting successful organizations to
new heights as well as breathing life into failing operations. Draft plans
and roadmaps and employ flexible, sure-fire leadership and growth models
credited with improving to top and bottom line. Empower and unleash
potential across all levels to be the best they can be. Encourage bi-
directional communication and implement tools to drive down "rumors" and
boost morale and motivation.
~ Human Resources Management & Analysis
~ Training, Empowerment, & Coaching
~ Turnaround / Crisis Management
~ Strategic and Tactical Planning
~ Process Implementation and Design
~ Relationship Building & Management
~ Profit and Loss (P & L) Management
~ Performance Management & Employee Retention
~ Career Fairs
~ State and Federal Employment Regulations
PROFESSIONAL EXPERIENCE
CABELA'S - GLENDALE, AZ, 11/07-7/2010
SENIOR HUMAN RESOURCES MANAGER
Leading specialty retailer, recognized as the Worlds Foremost Outfitter
Devised successful turnaround plan for the lowest performing store of 30-
store national chain; destination store comprised of 260 employees and
186,000 sp. ft. facility with restaurant, large scale aquarium, and museum.
Managed payroll and staffing, spearheaded/supported HR team of 5, 4-person
senior management team, 10-person department management team. Implemented
recognition programs, improve and maintain moral and environment, mentored
new store managers.
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DAVID BENGTSON ~ Page 2
Notable Successes:
. Decreased turnover steadily over each fiscal year; 2007 - 61%, 2008 -
56%, 2009 - 43%, and 2010 - 12%
. Implemented various recognition programs; establishing guidelines in
order to remain fair and consistent with corporate policy.
. Successfully maintained payroll to ensure that in 2008, 2009, and
2010, that we remained under budget and not to exceed 10.5% of payroll
budget.
. Had 26 consecutive months of meeting comp sales and staying under
payroll.
MRS ASSOCIATES INC. - PHOENIX, AZ 10/06 - 10/07
HUMAN RESOURCES MANAGER
Third party collections agency for auto and bank loans
Oversee the day to day activities of a 290 seat call center and exercise
the highest level of professionalism to aid and serve management and staff
in all aspects pertaining to state and federal regulations. Duties to
include; personnel management, recruiting/staffing, payroll, training,
employee relations and implementation of EEO/HR policies. Working in
conjunction with QA, IT, and operations; reviewing of statistical data,
evaluations, and disciplinary guidelines (promotions, suspension,
investigations and terminations).
Notable Successes:
. Initiated and devised policies and procedure for management staff to
guide, train and motivate personnel in accordance with client
expectations.
. Since implementation of new client project in late October 2006,
retention levels have been maintained at 10%, succeeding the previous
level of 33%.
. Working in conjunction with client in devising strategies, proper
network implementation, and security, in order to perform effectively
and efficiently.
. Kept 4th quarter spending down by 17%; on track to attain a 13%
decrease in spending for 1st quarter 2007.
OSI/AR SYSTEMS/IDR Inc. - PHOENIX, AZ 8/04 - 9/06
DEPARTMENT/PROJECT MANAGER
Third party collections agency. Clients included: American Express Bank of
America, Nissan Financial, and Ford Motor Credit.
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DAVID BENGTSON ~ Page 3
Oversee, maintain, and implement various strategies, evaluate personnel
performance, monitor internal and client related tasks, and assess all
aspects of functionality of the Account Recovery Department. Handle all
personnel issues in accordance with EEO and company policies and
guidelines, uphold and train on proper FDCPA, HIPPA, and federal and state
regulations. Manage 33 employees, 2 collection managers, and various
technicians and quality assurance inspectors. Integrate part of company
merger/purchase in June 2006.
Notable Successes:
. Established organizational flow policy to ensure efficient operation
of department.
. Recruited key personnel and trained department on current HR policies
and regulations.
. Directly responsible for first month increase, revenue increased from
61% to 92% in 30 days.
. Handled client relations, disputes, and any customer complaints
generated within the department.
. IN a 6 month period, amid facility relocation, restructuring, and
personnel turnover, managed to increase overall production by 34% and
revenue generated by 51%.
EARLIER POSITIONS HELD FROM 2000-2004:
Department Manager - Providian Financial
Employment Manager - Station Hotel/Casino
MILITARY EXPERIENCE, UNITED STATES NAVY, 1989-2000: Received Battle E
Award (3), Good Conduct Medal (3), Meritorious Unit Citation, Naval
Achievement Medal (3)
EDUCATION
B.S. IN BUSINESS MANAGEMENT
B.S. IN HUMAN RESOURCES MANAGEMENT
(Both degrees received from Park University, Parkland, MO.)
PROFESSIONAL DEVELOPMENT: Seminars focused on leadership, communication,
talent development, and teamwork.
COMMUNITY INVOLVEMENT: Leader of the Men's Ministry at Reunion Community
Church~National Wild Turkey Federation~National Rifle Association~Football
Coach with National Youth Sports
HONORS: Received Small Business of the Year award at AR Systems in 2006
from the Phoenix Better Business Bureau
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