Engineer Manager

JAMES "JJ" JACOBS

**** ******** ******. # ** ******, TX 75206 PHONE 214-***-**** EMAIL:

******@*****.***

PROFESSIONAL SUMMARY

A 13 Years record of positive accomplishments with Information Technologies

in a dynamic team driven goal oriented environment. Achieving positive

customer focused results utilizing forward thinking activities for well

defined business requirements to establish best solutions. A strong

understanding of best methods and practice in the tactical planning,

engineering, architecture, and implementation of Client/ Server

infrastructure solutions utilizing enterprise class Microsoft, Citrix

Wintel platform in various data center environments. Proven troubleshooting

and problem resolution skills built on strong technical abilities,

continuing industry education. Six years as a Contract Consultant working

diverse projects for greater efficiency with the intelligent leveraging of

new technology to consolidate and reduce TCO throughout the enterprise.

TECHNOLOGY SKILLS

. Practical use of Information Technology Infrastructure Library (ITIL)

process for maintaining Configuration Management Database (CMDB)

documenting each server/ software implementation in data center build

. Data Center Infrastructure Team, Projects to establish the overall

technology requirements, infrastructure and construction oversight of

several raised floor Data centers (4000 to 15,000 sq ft).

. Supervision of System Engineers and System Administrators for Wintel

Platform Design, implementation and standardization of hardware and

software elements

. Strong technological knowledge and understanding of Active Directory

Design (Forrest, Tree, and Domain), DNS, DC, GC, OU components and

services required for the successful Architecture, design, and

implementation of distributed enterprise client-server computing

. Storage Area Network Implementation of StorageTek, EMC and Clariion.

(Clariion administration training)

. System implementation of, Citrix Metaframe, Citrix Presentation

server, Access Suite versions and Terminal Server for Windows NT 4.0,

Server 2000, and Server 2003.

. Implementation of 300 HP blade Server farm (HP/IPAQ SAN) Clustered

Exchange 2003, SQL 2000 Servers and Citrix Presentation Server 3

. Implementation of Citrix Nfuse1.6, Citrix software tools utilizing

Microsoft IIS versions 5.0, 6.0.7.0

. Client technical support for worldwide application deployment and

network infrastructure issues utilizing a 650-server Citrix web

presentation platform

. Data center migration team Wintel engineer for build out of

collocation facilities and DR sites, Wintel Server OS builds

troubleshooting connectivity and hardware issues.

. Microsoft Certified Trainer teaching the Microsoft Windows 2000 core

curriculum.

. Team lead for Microsoft Windows 2000 AD architecture and design

philosophy for business model and structure

. Technology presentations created for the non-technical officers,

managers, and department personnel.

. Develop customer specific operational, administration best practices

for Exchange Server 2003, 2007 support.

. Manage RFP's, negotiations and selection of best single source

supplier of all Wintel hardware needs.

. Implementation, administration of VERITAS Net Backup, Backup Exec

enterprise tape backup solutions.

. Administration of Citrix Access Server Suite 4.0 in a VMware

environment

. Technical Presales Engineer, working with a Cisco, Compaq V.A.R .and

Microsoft Solution Provider.

PROFESSIONAL EXPERINCE

Quepasa Corp, - Dallas, TX

Senior Systems Engineer

2008 to 10/2010

Managing datacenter co-location for quepasa.com Dallas Point of Presence,

Hardware infrastructure planning, design and implementation, including

daily systems administration, problem resolution and break fix,

. Sun 6250, 6270 x64 Blade servers Utilizing MS Windows Server

Enterprise 2008 and Exchange 2007, Suse 11 and Centos 5.x.

. Sun StorageTek 6450 SAN, Qlogic network Fabric Switch

. Juniper EX3200 and EX4200 Switches, CA2500 VPN,SSg400 Firewall SSg550

Firewall

. F5 Load Balancer, Local Traffic Manager BIGIP 3400 clustered Pair.

Verizon Business, - Englewood, CO

Senior Systems Engineer

09/2007 to 12/2007

A contract consultant for Verizon Business to support "lift& shift"

Government data center migration project,

. Data center infrastructure configuration and preparation for weekly

server implementations

. Problem resolution for network and server reconfiguration for remote

administration of 300 Dell servers

IBM- GS - Houston, TX

01/2007 to 08/2007

Wintel-Citrix Support Engineer

A contract consultant for IBM-GTS- Server, Storage and Site Services for a

data center migration project, the technical support for Wintel & Citrix

systems including AD, group policy and custom OS builds, lights out

connection configuration troubleshooting problem resolution of hardware

issues and server network connectivity.

. Infrastructure implementation of a new 15,000 sq ft secure collocation

data center for data cutover.

. Stringent change control, documentation and quality assurance process

. Primary Wintel platform utilizing HP DL360,

DL380,DL580,DL585,ML370(all generations)

Apptis Inc. - San Antonio, TX

2006

Senior Infrastructure Engineer

A contract consultant to support implementation projects for the Department

of Defense Military Health Systems new patient care structure and provide

emerging technologies for TRICARE Online initiative

. Deployment Engineer, installation and setup of EGenera Blade Server

and EMC Storage

. OS Software installation, configuration of secure network devices

IBM- BCS - Overland Park, KS

04/2005 to 12/2005

Senior Technical Support Engineer

A contract consultant for one of IBM-BCS's largest business transformation

projects, subject matter expert in technical troubleshooting and problem

resolution of an 800 server Citrix Farm supporting a worldwide network

infrastructure for the

On Demand Applications platform

. Deployment technical support for Application implementation of a

worldwide Service Delivery Environment (SDE Platform) infrastructure

for 30 Call Center with 15000 concurrent agents

. Vendor Technical Support Manager, Problem resolution and documentation

via rapid response management Conference Bridge. Including executive

reporting of RCA/ICA for all issues & outages

CSC-Textron Bell Helicopter - Hurst, TX

01/2005 to 04/2005

Senior Wintel Engineer

A contract consultant to CSC- for systems transition support, Analysis

Formal Identify possible problems determine resolution, Present technology

options best methods and practice for capacity planning of the Active

Directory Wintel Platform, Citrix PS3 Server Farm with NFUSE utilizing an

IBM FAS-700 & FAS-600 SAN. CSC was ramping up and transitioning out IBM

Department of Labor, Job Corp - Austin, TX

2004

Senior AD, Citrix Engineer

A contract consultant for the Planning, migration and integration of 15,000

users in 120+ sites from Novell NDS to Microsoft Server 2003,

Implementation of Clustered Exchange Servers, clustered SQL2000 Servers and

Citrix PS3, 300 blades Server App farm (HP/IPAQ SAN)

. Migration from Group Wise to a centralized Exchange Server 2003

architecture between data centers.

. Strong utilization of VMware Server as a migration tool

Global Paradigm Solutions - Dallas, TX

2003

Senior Engineer

. System Administration for a variety of clientele including.

. Performance and security auditing of Microsoft Windows 2000 System

infrastructures report of findings and recommendations.

. Network LAN Implementation and troubleshooting of various Cisco

catalyst switches,6509,2900

Sprint Long Distance, ECCS - Overland Park, KS

2002

Design Engineer III

. Requirements gathering, implementation planning of IT aspects;

emphasizing benefit on investment. Specifically.

Tier 3 support for resolution of operational issues of proprietary

software and systems for call center help desk.

. Citrix XPE proof of concept for software application distribution via

ATM lines to outsource call centers

. Citrix XPE NFUSE 1.6 proof of concept for secure application delivery

through internet portal

Birch Telecom - Kansas City, MO

1998 to 2001

Wintel Platform Manager/ Wintel Platform Architect

. Hands on leader for IT Development financial, operational and personal

responsibility of Wintel platform.

. IT liaison for Business units; assist in defining requirements,

clarify process ants standards of IT environment

. Design Team for the overall requirements and construction of a 10,000

square foot Datacenter.

. Team lead for Microsoft Windows 2000 AD architecture and design

philosophy for business model and structure

. Supervision of six Systems Architects for planning, standardization,

and implementation of Microsoft BackOffice server hardware and

software elements, including the following;

. New systems implementation; inception, testing, pilot phases, initial,

end-user acceptance. Wintel platform business solutions systems cost

analysis, insuring efficient integration for Wintel Platform

. QA and documentation process for system administration acceptance of

IT Operations.

. Development of a 2000 square foot development lab, for regression

testing and new implementations.

. Implementation of an EMC Storage Area Network, three Symmentras, a

Connectrix and Celerra file server, working closely with the EMC

Control Center.

. Design for clustered MS Exchange and MS SQL 2000 servers utilizing EMC

platform for high availability.

. Standardized Exchange server redesign from multiple sites to a single

site topology with multiples of servers.

. Implementation of SMTP server outside the firewall for enhanced anti-

virus control, bridgehead server efficiency

. Extensive architecture and implementation work with Citrix

Metaframe1.8 on Windows 2000 and Citrix NFUSE Portal for secure

network connectivity to support 1000 contract call centers agents.

. End user education for cost effective management of email for

effective troubleshooting and low virus incidents.

. Standardized PC Images for efficient software and hardware deployment,

Utilized Dell for single sourcing of hardware with our software image

preloaded.

CERTIFICATIONS

. Microsoft Certified Systems Engineer

. Citrix Certified Administrator

. Microsoft Certified Trainer

TECHNOLOGY TRAINING

Completion of courses for specific technologies;

EGenera Blade Server Admin I & II, Citrix Administration, Cisco CCNA

Networking Basics,

Compaq ASE, EMC Clarion Admin I &II, Juniper Junos Routing & Switching

Basics,

Microsoft MCSE elective specialties, Supporting Microsoft TCP/IP, NT

Enterprise and Microsoft Terminal Server,

Supporting Microsoft Windows 2000 core, Windows 2000 Server, Windows 2000

Professional,

Windows 2000 Network Infrastructure, Windows 2000 Directory Infrastructure.

EDUCATION

Paralegal studies El Centro College, Dallas, TX

Computer Curriculum Johnson County Community College, Overland Park, KS

Engineering Major University Of Kansas, Lawrence, KS

ASSOCIATIONS

Boy Scouts of America, Eagle Scout

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