Software Manager

LISA ELLIS

**** *. ****** *****

303-***-**** Centennial, Colorado 80112 **********@***.***

SUMMARY

Business Analyst experienced in building strong client relationships,

communicating effectively, applying strong analytical skills to solve

difficult business problems and providing insights leading to improved

decisions and financial performance. Quickly understands the business

issues and data challenges, the organization's direction, structure and

requirements. Coordinates with stakeholders to define business intelligence

needs, gathers and documents requirements, and deploys solutions.

Consistently obtains high performance through developing teamwork across

differing levels of the organization.

PROFESSIONAL EXPERIENCE

TIME WARNER CABLE, Englewood, Colorado 2008-2010

Financial Analyst

Analyzed financial data, identified trends, utilized operational data to

measure financial performance.

. Created processes and tools for newly-implemented marketing plan and

ensured all requirements were met for over 30,000 customers. Integrated

billing data and third-party web-based data by importing data into custom-

developed tools.

. Developed summary and trending reports for senior management.

. Researched and validated billing data to resolve customer disputes.

. Implemented rate increase procedures for over 250 multi-unit complexes,

included customer notifications, executive approvals, and billing system

updates which led to increases in revenues by over $35,000 per month.

. Assumed additional responsibilities including project management, SQL

query and report building; data analysis and validation, and security

administration as staff was downsized.

CHERRY CREEK SCHOOL DISTRICT, Greenwood Village, Colorado 2003-2008

Information Systems Technician/Analyst

Provided hardware and software support for over 3,500 students and 400

teachers of large high school.

. Diagnosed and solved workstation, application and network access problems

for teachers, classrooms, and students.

. Instructed classes of up to 30 students in the use of MS Office software

and Dreamweaver.

. Installed software, software updates, configured new Mac and PC

workstation operating systems to district standards.

COMCAST CABLE, INC., Englewood, Colorado 2000-2002

Independent Contractor - Systems Support

Supported all IT functions for financial services office of 12 employees.

. Documented requirements, reviewed, analyzed, and evaluated changing

business and user needs.

. Implemented software conversions; deployed software and hardware updates;

provided network & hardware support.

. Generated over 50,000 K-1 tax forms in accordance with limited

partnership investment regulations; analyzed and verified data; gathered

requirements and updated software for current tax year changes.

LISA ELLIS Page Two

JONES INTERNATIONAL AND JONES INTERCABLE, INC., Englewood, Colorado 1986-

1999

Program Manager (1998-1999)

Ensured successful Year 2000 transition of all hardware, software, and

networks for the entire company.

. Directed all efforts to resolve Year 2000 issues within the company

including the completion of assessments of all business applications,

desktop hardware and software, data center hardware and software;

researched alternative solutions and presented recommendations to company

executives.

. Completed business analysis for systems needing remediation, including

creation of functional requirements and RFP documents, evaluated vendor

proposals, presented recommendations to executives, created conversion

plans, and developed test plans.

. Converted non-compliant software to Y2K-compliant software successfully

and ahead of schedule.

. Managed the software development and migration projects chosen as

remediation alternatives.

. Determined budget requirements for corrective activities and managed IT

department budget.

Application Support Team Lead (1997)

Managed a team of five analysts for a custom-built Customer Care and

Billing application.

. Supported end-users of newly-developed billing system with GUI front end;

generated reports for users, completed data analysis; reported errors to

development team after analysis.

. Ensured 12,000 customer statements were generated each month and were

accurate.

Software Tester (1996)

Performed end-to-end testing of Customer Care application integrated with a

third party billing system.

. Developed test objectives, test plans, and test scripts using the process

requirements.

. Achieved role of billing system subject matter expert (SME) on the

integration team.

EDUCATION

MBA, Information Systems emphasis, University of Colorado at Denver

BA, Business Administration, minor - Accounting, Western State College

PROFESSIONAL DEVELOPMENT

Forest & Trees - CSG Vantage, Time Warner Cable, 2009

DreamWeaver MX 2004, New Horizons, 2006

TECHNICAL SKILLS

MS Office 2007 - Excel, Word, MS Access 2003

PowerPoint

Forest and Trees - SQL CSG - ACSR - Customer databases

PeopleSoft Financials Relational database modeling

Windows XP, Vista MS Project

iLife 6.0 (iMovie, iDVD, iPhoto, Workgroup Manager

iWeb)

Contact this candidate