Customer Service Sales

Cyd-Chere Bohnsack

Personal Information

Address: 1931MadisonCt., Carmel, IN 46032

Email: *********@****.**.***

Telephone: 317-***-****

Cell Phone: 317-***-****

Summary of Qualifications

Problem solver using excellent written and verbal communications skills.

Effective leadership skills, with strong initiative and self-motivation.

Ability to build, and be a part of a team oriented environment.

Dependable, flexible, and maintains positive attitude under pressure.

Detailed-oriented, highly organized, and ability to meet deadlines.

Computer skills - Microsoft Word, Excel, and Internet.

Objective

To secure a position and contribute to the mission of the company, while

maximizing volume and profits, through effective management, development

of staff, and execution of company programs, policies, and procedures.

Education

Master's Degree - Business Management

Indiana Wesleyan University

Bachelor's Degree - IUPUI - Indianapolis, IN

Work Experience

2002 - present Operations Manager Sylverbear Enterprises

Carmel, IN

Operations

Plan, manage, and control all aspects of the operation, in order to

achieve scheduled delivery and provide the highest level of service,

within a designated district.

Responsible by hiring independent contractors to deliver specific areas,

within the district.

Developed and maintain all route lists for the district, to ensure

correct delivery.

Ensure all media is delivered within sensitive time frame.

Ensure district is in compliance with all customer service actions, such

as handling customer complaints or any delivery problems.

Responsible for downloading daily corporate manifest, from home

workstation, which tracks daily activity within the district, and is

distributed to independent contractors daily.

Responsible for district's accounting, payroll, and individual 1099s.

Merchandising and Marketing

Ensure all aspects of inventory, and effectively calculate and

distribute correct number of papers to each contractor to deliver on a

daily basis.

Ensure district compliance with all corporate sales and customer service

programs.

Management

Implement and evaluate policies, procedures, and practices relating to

the operation.

Monitor performance to ensure required levels of productivity and

operational objectives are met.

Exhibit leadership style that energizes the contractors and drives

successful execution against deadlines.

Communicate regularly with Assistant Regional Manager to ensure district

is meeting corporate goals.

Ensure district is in compliance with corporate complaint ratio

standards.

Exhibit urgency, when dealing with customer's complaints and concerns.

2007 - 2008 District Manager GasAmerica Services

Greenfield, IN

Sales

Responsible for training and developing seven store managers to achieve

or exceed annual budget for sales, shrinkage, and profits.

Motivated staff to achieve sales goals by providing regular feedback and

coaching.

Operations

Reviewed and analyzed financial reports on a daily, weekly, and monthly

basis, and partnered with store managers to take action to maximize

revenues, control expenses, and protect all corporate assets.

Held the store managers accountable for daily and weekly commodity

counts; Cash - daily deposits, ATM, and change safe; Sales - monthly

goals, forecasting, food service, and promotions; Inventory - orders,

stocking, and expirations; monthly audits; monthly inspections; staff

retention; and strong customer service.

Developed sales and marketing strategies for increasing sales, by

setting monthly sales goals and stressing multiple selling; along with

daily and monthly contests for sales associates, in concordance with

corporate promotions.

Supervised and assisted in monthly store audits. Reviewed the results

with the store manager and developed an action plan, if results were

below corporate standards. Cut audit discrepancies by 90%, by

developing a check-list before audits. This procedure turned audit

losses from 2% to 5% to less than 1.5%.

Human Resources

Ensured the implementation of human resource programs. Evaluated store

manager's and non-managerial associate's performance. Selected, hired,

trained, developed, and retained quality store managers and associates.

Management

Held monthly district meetings for the purpose of motivating, team

building, and mentoring. Conducted one-on-one coaching sessions, with

managers, regarding continuous training of associates and maintaining

retention, with discussions about personal strengths and goals.

Managed well maintained and merchandised stores to support efficient

operations, as well as a pleasant shopping environment, with focus, on

customer service, during peak business to achieve service standards and

sales goals.

Provided strong leadership by establishing a positive, professional, and

profit-oriented atmosphere. Showed fairness and good judgment in

decision-making and delegation of responsibilities, which produced a

smooth flow of operations.

1998 - 2002 District Manager Cigarettes Cheaper

Indianapolis, IN

Sales

Motivated 13 store managers to meet and exceed expectations, supported

store manager's pursuit of financial goals, and ensured district

compliance with all corporate merchandising and customer service

programs.

Proposed sales and marketing strategies for increasing sales, such as

multiple selling, and encouraged store involvement in all contests and

promotions.

Motivated staff to achieve sales goals by providing regular feedback and

coaching.

Human Resources

Ensured the implementation of human resource programs, within the

district, including the selection, recruitment, training, development,

evaluation, and retention of qualified store managers.

Operations

Maximized sales, controlled expenses, and protected all corporate

assets, within the district.

Ensured efficient use of payroll dollars by utilizing effective

scheduling practices.

Compiled and submitted financial sales reports, weekly and monthly, on a

timely basis, ensured adherence to all company policies and procedures.

Ensured all loss prevention and shrink procedures were adhered to and

specific shrink targets for the district were achieved.

Responsible for Profit and Loss for all district stores, and cut audit

discrepancies by 90%. These goals were achieved by 1) reducing store to

store transfers 2) developed two-man inventory team to reduce mistakes

and 3) hands-on counting to verify inventory delivery.

Provided well maintained and merchandised stores to support efficient

operations, as well as a pleasant shopping environment.

Ensured quality, consistency, and compliance with company policies,

procedures, and store standards for appearance, within the district.

Continually increased personal product knowledge, actively shopped

competition to maintain awareness of competitive opportunities.

Management

Acted as a role model by establishing a positive, professional, and

profit-oriented atmosphere. Led by setting the right example through

motivation and team building, and exhibited sense of awareness, urgency,

and organization.

Executed company policies, by motivating and supporting the store

managers. Implemented action plans, so operational and organizational

objectives were met.

Showed fairness and good judgment in decision-making and delegation of

responsibilities, to the store manager's, to ensure smooth flow of

operations.

Conducted regular district meetings with store managers. Attended

regional and corporate level meetings, as required.

Conducted scheduled and unscheduled store visits to ensure quality,

consistency, and compliance with company policies, procedures, and

standards.

Established new territory and opened five new retail stores.

Managed Regional Depot, which distributed inventory to 45 stores

throughout Indiana, on a weekly basis.

Contact this candidate