Maintenance Quality Assurance

Richard Norris

*** **** ********* **. . ******* KY . 42217

Phone 270-***-**** . E-mail ********@*****.***

Qualification Highlights

Information Technology

ElectronicData Interface

Network Engineering

Troubleshooting

CustomerService Relationships

Quality Assurance

Technical Analysis

Migrations/Upgrades

Skill Sets

Created and implemented a secure login site for Hopkins County

Education Association, which has over 253 users. Self taught

PHP and setup a Linux test server in order to be more

familiarized with creating server side login scripts.

Integrated PHP, SQL, and JavaScript into a secure login

system. Have setup multiple systems running Linux, Windows XP,

Windows Server 2003 and Windows 7. Working towards getting a

CCNA. Knowledgeable in computer maintenance and repair.

Experience in setting up networks and assigning user rights

and privileges. Experienced in web page design and

implementation. Literate in Visual Basic and other scripting

languages. Experienced in manages both Microsoft and Linux

based servers.

Technical Expertise

Certifications: COMPTIA A+ IT Fundamentals, A+ Certification,

Information Technology Fundamentals Certification

Operating Systems/Software: Windows 9x &ME, Windows Server

2003, Windows 2000, Windows XP pro, Windows 7, Linux,

Javascript, SQL, PHP MyAdmin, MYSQL, Microsoft Office 2003,

Microsoft Office 2007, Adobe Dream Weaver, Microsoft Front

Page

Hardware: Switches, Hubs, Routers, Raid, SCSI, Modems,

Network Cards, Memory, Printers, Scanners, Motherboards and

other peripherals

Network/Protocols: LAN/WAN, TCP/IP, NETBEUI, WINS, DNS,

DHCP, SMTP, FTP, Ethernet

Security Clearance: Inactive Top Secret

Classes

Education

Hopkinsville Community College, Hopkinsville, KY

Working Towards Associates of Science in IT, Cisco Track

Professional Experience

Rising Sun Imagery, Crofton KY 2010-CURRENT

Webpage Designer

Groups sole web page design specialist

Utilized PHP, MySql, and Javascript to provide seamless web

pages that provide services catered to the customers needs.

Provides customer support, resolving login issues and username

creation.

Works with customers to insure the web page design keeps with

their vision.

Acts as the middle man for getting the web site hosted and

ensuring its implementation keeps the overall structure of the

website intact with the original design

Computer Science Corporation, Ft. Campbell KY

2006-CURRENT

Aviation Avionics/Electrician

Team's sole electrician responsible for isolating and

troubleshooting electrical/avionics faults on over twenty

Apache attack helicopters over the past four years going

through the reset program.

Utilized electronic schematics, paper schematics, diagrams,

and used troubleshooting test equipment to isolate electrical

faults in a timely manner.

Utilized multi-meter test sets, oscilloscope test sets, and

electronic calibration devices to isolate and troubleshoot

faults.

Extensive knowledge in the computer systems controlling AC/DC

power, Environmental Control Systems, Systems Processors,

Maintenance Data Recorder, Multi-Purpose Displays, Digital

Stabilization Equipment, Standby Instrument Systems, and

Multiplex 1553 bus system

Removed, repaired, installed, and tested the following

aircraft systems: Communications, Aircraft Survivability

Equipment, Sighting Systems, Navigation Systems

Delta Company 2-101st Aviation, Ft. Campbell, KY

2005-2006

Technical Inspector

Inspected the quality of maintenance performed on 24 aircraft

valued at 624 million dollars

Developed the tracking program used to track over 800

serialized electrical components

Coached and provided technical guidance to 13 electricians

Provided technical guidance to pilots, crew chiefs, and

maintenance personnel

Delta Company 2-101st Aviation, Ft. Campbell, KY

2004-2005

Maintenance Supervisor

Mentored and coached maintenance activities to include;

troubleshooting, replacement, and adjustments of electrical

systems on 24 Apache helicopters valued at 624 million dollars

Mentored 17 personnel on repair procedures for 24 Apache

helicopters resulting in a 99% continual flyable status over a

one month period

Facilitated and coordinated the flow of maintenance between

multiple departments

Led seven personnel in six separate projects for the

disassembly, cleaning, repair, testing and reassembly of all

electrical components on the Apache helicopter

Delta Company 2-101st Aviation, Ft. Campbell, KY

2001-2004

Aircraft Avionic/Electrician

Performed "By the Book" daily maintenance on 24 AH-64D Apache

helicopters

Performed scheduled and unscheduled maintenance on AH64-A and

AH64-D helicopters

Utilized ULLS-A(E) to track and perform scheduled and

unscheduled maintenance

Proficient at using paper and computer based schematics and

diagrams

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