Customer Service Medical Assistant

Location:

Posted:

December 13, 2010

CAROL A. PAGAN

Marina, Ca. *****

Goal: To obtain a position in a dynamic, fast paced establishment whose main focus is

excellent customer service, customer retention and customer satisfaction.

Education:

Fairfield High School, Fairfield California-Graduated 1984

ROP Medical Assisting-Graduated with honors 1993

Employment:

Denny’s Restaurant

1255 De La Torre Blvd.

Salinas, Ca. 93905

Supervisor: Patty Foster 864-***-****

Position: Restaurant Manager

Duties: Oversee daily operations. Manage a staff of up to 54 people. Budgeting,

scheduling, inventory, training, hiring, disciplinary action, cooking, hosting, handling

customer relations and complaints, and ensuring guest satisfaction.

Reason for leaving: Restaurant sold to franchise.

The Culinary Center of Monterey

625 Cannery Row

Monterey, Ca. 93940

Supervisor: Mary Pagan

Duties: Sales and Marketing, Accounts Payable, Accounts receivable, advertising, and

managing wait staff. I also was instrumental in selling, planning and executing Special

Events such as Teambuilding, Private and Corporate Dinners and Parties, and

Fundraising Events.

Personal skills and strengths:

Before being in management I spent many years as a server, service trainer, marketer,

and for a short time, a medical assistant. I consider myself a people person and I love

every aspect of the hospitality industry. I find a great deal of satisfaction in return

customers who have had memorable events for themselves and their guests. I feel there is

no better advertisement than word of mouth from satisfied customers. I am very

organized and give special attention to detail. I have excellent customer service skills

and I feel I lead with a strong hand and a big heart.