Technical Support Software

Barrett E. Schultz, MBA

*** ******** ****

New Lenox, Illinois 60451

*****.*******@*****.***

Home: 815-***-**** Work: 708-***-**** Cell: 708-***-****

OBJECTIVE

Management position in Information Systems, where over 18 years of

experience will add competence and value to the department and the

organization.

DEMONSTRATED ABILITIES

Develop budgets, research and purchase computer hardware and software,

negotiate contracts, manage vendor relations, utilize Business Intelligence

software, hire new technicians, provide performance appraisals, develop

training programs, track inventory and software licensing, orchestrate

technological needs for new offices, implement VoIP and hybrid VoIP phone

systems, provide end user support, and continuously learn new technology.

EDUCATION Governors State University

1 University Parkway

University Park, Illinois 60466

Master of Business Administration (GPA 4.0)

Master Certificate in Business Management (GPA 4.0)

Bachelor of Science, Management Information Systems (GPA

4.0),

High Honors

Joliet Junior College

1215 Houbolt Road

Joliet, Illinois 60431

Associate in Arts (GPA 3.87)

PROFESSIONAL HISTORY

February 2008 to Present Midwest Physicians Alliance/Heart Care Centers

of Illinois

IT Operations Supervisor

April 2003 to February 2008 Network Administrator

Mokena, Illinois

Continuously devising new techniques for enhancing network and

telecommunication procedures for allowing the entire organization to

operate in a more efficient and effective manner. Utilize Business

Intelligence software for benchmarking progress and making decisions.

Provide technological direction to ensure the IT Department is aligned with

demands of the organization by evaluating and recommending new hardware and

software. Writing corporate policies and procedures to comply with Federal

regulations imposed by HIPAA and the HiTech Act. Provide hands-on

administration to all facets of technology.

July 2002 to December 2002 ABN AMRO / Sprint

VPN Specialist - Contractor

Chicago, Illinois

Worked on a team implementing a new VPN solution providing banks improved

speed, greater security and more reliability. Project consisted of

testing, installing and troubleshooting the Sprint iPass dialer with

Nortel's Contivity VPN client.

June 2000 to August 2001 BrassRing, Inc.

Network Engineer

Chicago, Illinois

Managed the network operations of our Chicago office, while providing

technical support to three other central region offices. Responsibilities

included monitoring the Local and Wide Area Networks, building,

implementing, and maintaining Windows NT and 2000 servers, administering

the Microsoft Exchange server, while providing daily data back ups for all

servers.

March 2000 to May 2000 McCord Travel Management

Independent Contractor

Des Plaines, Illinois

Implemented a complex network routing configuration providing access to

three different computer reservation systems by utilizing reserved DHCP and

Network Address Translations.

December 1997 to February 2000 McCord Travel Management

Network Analyst

Des Plaines, Illinois

Managed and supported the network operations of a branch office location.

Responsibilities included monitoring network speed and performance,

administering the Windows NT and Lotus Notes domains, backing up the data

on all the servers while providing technical support to over 100 end users.

February 1996 to October 1997 Apollo Travel Services

Technical Support Specialist

Rosemont, Illinois

Provided network and 3rd party software support to over 15,000 travel

agencies. Support varied from building test networks, to recreate various

network problems agencies may be experiencing, to testing and writing

installation briefs for the new versions of software coming out.

May 1993 to August 1995 United States Marine Corps

Small Systems Specialist

Kansas City, Missouri

Provided hardware, software, and Local Area Network support to the Defense

Finance and Accounting Service for over 1,500 employees.

May 1992 to May 1993 United States Marine Corps

Small Systems Specialist

Okinawa, Japan

Operated two Technical Support Road Crews in resolving computer and

communication problems for six military bases. Responsibilities included

assigning trouble tickets, monitoring there status and verifying

completion.

KEY WORK ACCOMPLISHMENTS

. Negotiated many expired and/or expiring vendor contracts providing

hundreds of thousands in saving over the terms of those contracts.

. Developed an IT Budget for equipment, software, licensing and

training.

. Orchestrated the IT infrastructure build out and move for a newly

constructed office in Palos Park, as well as several smaller satellite

offices.

. Headed up the selection of a Hybrid Digital and VoIP phone system

standardizing one phone system throughout the organization and

eliminating the need for additional training to employees floating

between locations.

. Performed a parallel upgrade of our servers from Windows NT and

Exchange 5.5 to Windows 2003 Active Directory and Exchange 2003.

KEY MILITARY ACCOMPLISHMENTS

. Promoted to Sergeant / E-5 in just over 3 years on November 1, 1994.

. Presented with the Marine Corps Good Conduct Medal on September 15,

1994.

. Meritoriously promoted to Private First Class / E-2 on February 2,

1992

KEY EDUCATIONAL ACCOMPLISHMENTS

. Elected President of Governors State University's MIS Club.

. Selected to The National Dean's List 2004-2005.

TECHNICAL TRAINING

. Microsoft Windows 2003 Configuring Active Directory Services.

. Microsoft Windows Server 2003.

. Interconnecting Cisco Network Devices.

. Internetworking with TCP/IP.

. Bay Networks Accelerated Router Configuration.

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