Manager Network

Glen A. Bruno Sr.

***** ****** ***. *******, ** 90249

Home 310-***-**** Cell 310-***-**** ***************@*****.***

More than 21 years of wide and diversified Computer Experience and Leadership; Very strong

background in Systems Technical Support including Local Area Network, Wide Area Network, Computer

Security, Computer Operations, Data Communications, and various Personal Computer hardware &

software. Certified Facility Security Officer and COMSEC Custodian. Manager and Supervisor.

• Cisco Routers (1700 – 7500) • Gateways • Switches (2900, 3500 and 6500)

• Nortel Passport Switches • Ascend • MUX

• Token Ring • Ethernet • ATM -Frame relay

• Codex Pad • DAX/VEC • Modems

• VPN/OSI/Layers CRAYS • Unix/DOS • Appletalk

• TCP/IP • RACF • Rumba

• HP Openview • Netcool • IP40 boxes

• Firewalls • OSPF • MS Office/Windows/Mac

Professional Experience

BT- INFONET, El Segundo, CA 1994 – 2010

Network Control Tech/Global Support Analyst

Sr. Global Support Analyst

• Team lead/Supervisor as required.

• Drop department abandon rate call

• Provided analysis and evaluation of client wide area network (WAN) operations and

recommended technical solutions to achieve total systems augmentations.

• Provided analysis support of and troubleshooting on Frame Relay, Network Trunks and Node,

Network and Customer support via telephone.

• Interacted with all level of management and client personnel.

• Evaluated analysis escalated and resolved client & internal network issues.

• Maintained connectivity of Infonet products and Network disciplines, including Cisco, Routers,

Siemen, Infolan (TCP/IP), IDNX, Backbone issues, Secure ID Internet connective, slow response

problems, DSU/CSU and other various modem types.

Network Control Technician

• Monitor the Network Management Systems for all networks controlled by the Network.

Management Center including; X.25,TCP/IP, T1,Cell/Frame Relay Networks, ATM, and DPN.

•Performed necessary diagnostics following Problem Determinations Procedures to isolate the

network problems.

• Opened trouble tickets as results of the diagnostics.

•Implemented appropriate corrective action and /or involved other organizations/vendors for

repairs.

• Updated and maintained administrative documentation on all supported networks.

• Assisted Field Support personnel on network maintenance and customer installations.

Additional Experience

The Walt Disney Company, Burbank, CA - Computer Support Analyst (Consultant) (1500 user)

INFOTEC Development Inc., Space Systems Div., LAAFB - Information Systems Security Specialist

(Manager Staff of 12) (Certified Security Facility Officer)

Litton Data Systems Divisions, Van Nuys, CA - Government Security Rep. (Facility Security Officer)

Education & Certification

California State University, Northridge – emphasis in Computer Science & Electrical Engineering

BS (Equivalent) Computer Science, via US Navy, CCNA,CISSP,LTIL

Clearance: Inactive Top Secret SBI

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