Sales Customer Service

JoAnn M. Suchomel

*** ******* ***** *.*.

Cedar Rapids, IA 52405

Home 319-***-**** Cell 319-***-****

Email Address: **********@*******.***

Objective

A challenging administrative opportunity with a dynamic organization

in a team-friendly environment.

Summary

Over 20 years professional experience in customer service,

administrative support and vendor relations.

Ability to multitask with strong math and analytical abilities.

Detail oriented and excellent organizational and people skills.

Self-motivated and confident in making independent decisions.

Work Experience

Transamerica

Administrative Analyst - Commissions - December 2006 - May 2009

Consistently averaged over 120% daily reaching 200% occasionally in

productivity to allow the selling agents to receive the proper commissions

due to them by correcting any errors that caused their commission checks to

be paid incorrectly.

Analyzed and audited paperwork for discrepancies so that the selling agents

were paid correctly and in a timely manner.

Advanced selling agents via check or direct deposit on their sales.

Communicated daily with agents and their general managers via telephone,

email or mail.

Ready Mobile LLC

Executive Administrative Assistant - May 2005 - November 2006

Responsible for all office management duties including new office setup.

Processed new employee packets and tracked attendance/vacations for all

employees.

Handled travel arrangements and all incoming and outgoing mail.

Executed Key Indicator and budget reports.

Maintained phone system and phone coverage.

FNBCIowa

Administrative/Sales Support - July 2004 - May 2005

Responsible for all office management duties.

Processed all closing documents including notary responsibilities.

Managed system to distribute and track leads

Organized and updated all listing packets.

Sky High Speed

Administrative/Sales Support - February 2004 - July 2004

Responsible for all office management duties.

Responsible for all Accounts Payables and Receivables.

Coordinated all shipping and receiving.

Phone Coverage

McLeod USA

Major Support Coordinator, Strategic Accounts - July 2000 - October

2003

Trained sales representatives on new internal processes, reading phone

records and the AS400.

Entered revenue in McLeod systems for commissions and statistical data.

Reviewed reports to develop more cost efficient time frame.

Supervisor, PIC CARE Group - March 1999 - July 2000

Managed Pic Care department with a staff of 6 employees

Implemented process development, documentation and perform analysis of

reports.

Managed processes required in activating & maintaining all business and

residential long distance lines.

Represented company at Order Billing Forum conferences quarterly.

Account Support Representative - September 1996 - March 1999

Entered sales data within time frame guidelines

Audited and edited sales paperwork

Trained sales staff on paperwork processing and internal procedures

Sales support.

Order Coordinator - June 1994 - September 1996

Processed assigned basic orders into appropriate databases.

Interacted with customers to arrange upgrade of services, status updates

and follow up as needed.

Provided point of contact for sales staff & other internal departments.

Volunteer Experience

Seasonal work at Farmers Market.

Helping elderly and disabled people when needed.

Education

Kirkwood Community College, Cedar Rapids, IA, Medical Terminology

Course

Kirkwood Community College, Cedar Rapids, IA, Accounting Course

John F. Kennedy High School, Cedar Rapids, IA .

Awards

President's Award, McLeod USA, 2001.

President's Award, McLeod USA, 1996.

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