Customer Service Project Manager
Resume:
SUSAN S. VILLAMIL
Roanoke, VA 24019-6721
email: *********@***.***
CAPABILITIES:
Excellent math skills
Good writing and documentation skills
Analytical background
Experienced with PC and Internet
Detail-oriented
Good customer service skills
Able to train others
Efficient, organized and disciplined
Strong work ethic
Experienced supervisor
Experienced in handling high pressure situations and meeting deadlines
ACCOMPLISHMENTS:
Responsible for upkeep of department office equipment
Computer skills - AS-400; Microsoft: Word, Excel and Outlook; Internet
literate
Developed and documented work instructions
Prepare and present daily performance reports for upper management.
Provided continuous training of staff
Maintained work flow with unpredictable staffing levels and work volume
Interfaced with accounting and customer service departments to solve
customer problems
Interfaced with major dealers
Direct interface with major customers
Hired new employees and recommended personnel actions
Conducted formal performance reviews of employees
Program manager responsibilities included meeting production and shipping
schedules
Supervised mail order and special projects department
Managed staff of 6 - 10 employees with diverse responsibilities
Supervised company mailroom
Processed approximately 400 mail orders daily
Prepared daily bank deposit of checks and cash
Provided mail service for the entire business
Processed distributor orders (Skymall)
Resolved issues with credit cards payments from customers
Processed gift certificates
Responsible for outbound calls to customers for information required to
place orders
WORK EXPERIENCE:
November 2009 to Present - Green Ridge Recreation Center, Roanoke, VA
Rental Staff
August 2007 to November 2009 - Randstad Work Solutions, Express Personnel
Services and Kelly
Services, Roanoke, VA
Employed in various short-term assignments.
September 2006 to August 2007 -- Express Personnel Services, Roanoke, VA
Import Specialist for Hanover Direct, Inc.
July 2006 to September 2006 -- Express Personnel Services, Roanoke, VA
Human Resources Recruiting Assistant for Home Shopping Network
April 2006 to June 2006 -- Express Personnel Services, Roanoke, VA
Cashier for Roanoke County Treasurer's Office
October 2005 to March 2006 -- Heartland Bread Company, Roanoke, VA
Salesclerk/Cashier
January 2000 to August 2005 -- The Orvis Company, Roanoke, VA
Data Control Supervisor
September 1997 to January 2000 -- The Orvis Company, Roanoke, VA
Data Control Clerk/Telephone Sales Operator
January 1994 to July 1997 -- Bell Services, Inc., Roanoke, VA
Project Manager (Ameritech)/Quality Control Supervisor
September 1992 to December 1993 -- Plastics One, Inc., Roanoke, VA
Quality Engineer
July 1988 to July 1992 -- ITT Electro-Optical Products Division, Roanoke,
VA
Staff Engineer
June 1985 to June 1988 -- VA Tech Electrical and Materials Engineering
Departments, Blacksburg, VA
Research Assistant
EDUCATION:
June 1985 -- VA Tech Materials Engineering Department
B.S. -- Engineering
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