Training Data Entry
Resume:
*** *******, *******, ** *****
Phone 816-***-**** . E-mail ****.*******@*****.***
Ruth Canaday
Objective
I am seeking a position where my background in
Microsoft products and administration will add
value to the company that I join. My emphasis is
on data integrity, customer experience and bottom
line strategies.
Employment
Dec 2005 to January 2009
HR Rep and Team Leader of Guest Services for Target
SuperCenter
Train and direct team on providing quick and
satisfying experience.
Dec 1997 to May 2005 H & R Block
Messaging Server Administrator
Maintain, deploy, troubleshoot and support
Microsoft Exchange 5.5 and native 2003 email system
for 10,000 users on the enterprise level.
Researched and recommended solutions for
connectivity, transport, database/storage, mailbox
recovery and client access issues. Monitored
system health by use of built in tools and add-in
software.
Develop and implement processes for account setup
and maintenance, connectivity to HR systems for
user info, call center resolutions and automated
processes. Maintained data accuracy in AD using
LDAP for users and created all distribution lists
and queries. Met with departments and executives
to evaluate messaging requirements for storage
size, collaboration, public folder usage and
distribution lists.
Research, recommend, implement and maintain web
mail, virus protection, SPAM protection and SEC
compliance
Develop and present training to specific users for
all aspects of Microsoft Outlook and Outlook Web
Access.
Second level support for local users and third
level of support for remote users.
1996 and 1997
Independent Consultant
Desktop support for Hallmark Cards for one year.
Supported the Hallmark Hall of Fame movie group.
distribution section, and advertising for desktop
applications, mainframe connectivity, hardware and
printing issues.
Installed and supported networking systems for
clients. Systems ranged from Microsoft workgroups
to small Microsoft NT networks.
Created automated processing documents for a major
insurance company using Word VB and SQL queries.
1995 New Horizons Training
Centers
Trainer
Taught certified Microsoft networking for NT 4.0
and desktop applications including Microsoft Office
beginning to advanced, Lotus Notes end user and
server, GroupWise, and Visual Basic.
1991 to Jan 1995
DST Systems, Inc.
Data Entry to Help Desk
Created reporting procedures for maintaining
inventory of assets of ERC using Paradox for DOS.
Serviced commercial loans that were in default.
Created help desk and training programs for
conversion to Windows environments for Midland
Loans subsidiary.
Ran backups and restores of data for email system
for Midland Loan subsidiary.
Created configurations for AS400 environments for
clients including hardware requirements for
scanning, disc storage and desk tops for paperless
document applications.
1974 to 1989 H & R Block
Franchise owner
All aspects of running a business including
training, supervising and scheduling of twelve
employees
Software and ToolS
Microsoft Exchange 5.5 and 2003, Microsoft Servers NT 4.0, 2000 and 2003,
Active Directory, Ilumin (Assentor) and Legato archiving and compliance
solutions, NetIQ, TrendMicro and Postini virus and SPAM solutions, Imanami
SmartDL and DTM, Blackberry server, Exchange Management Pack for MOM,
Migration Wizard for Lotus Notes migration, MTA Check, Information Store
Viewer, Server User Monitor, VB scripting, Clarify, PeopleSoft
Training and Career Highlights
0. Recommended and implemented Outlook Web Access for remote users in 1999.
This saved H & R Block over 1.5 million a year in connectivity costs.
1. HP Exchange Academy, May 2002
2. Microsoft Tech Ed, annually 1999 through 2003
3. Microsoft MCSE NT 4.0, Exchange and SMS, 1996
4. Microsoft MCT (certified trainer), 1995
5. IRS Enrolled Agent, 1985 (12 hour exam on tax law that enables
practitioner to practice before the IRS courts on same level as a lawyer)
6. Lathrop, MO, elected city councilman, 1988 to 1990
Contact this candidate