Technician Software
Resume:
Jim Massopust
San Marcos, CA 92078
**********@*********.***
Summary of Qualifications
Certified PC Computer Technician
** ***** ************ **********
Excellent people skills
Strong management and organizational skills
Reliable Self-starter
Technical Skills
. Roll out over 785 Dell desktops & 400 Dell, Sony, HP, IBM remote
laptops in Windows 2003 Server and AS400 environment
. Create and test master image then clone with Acronis software
. Configure Windows 7, XP Pro, 2000 Pro
. Experienced with pc hardware/peripheral installation, repair and
troubleshooting
. Written procedure for ghost installation desktop and laptop
interfacing with Win2003 server, NT4x & JD Edwards connectivity
. Internal Desktop Support - Worldwide Remote Support
. Lead Technician for over 300 clients
. Proprietary software Product Support Analyst
. Project Lead for Dell Leased PC and laptop systems
. Coordinator for pc inventory management
. Troubleshoot AS 400 network user problems, pc printers, and scanners
. Execute extensive system-wide diagnostics in Windows XP Pro, 2000,
Perform routine system maintenance and customization
. Trained users on M/S Office Pro 2007, 2003, 2000 - Word, Excel,
PowerPoint, Outlook, Act!
. Install, configure AT&T VPN, Logmein and ShowMyPC -remote access for
maintenance & troubleshooting
. Working knowledge of software for Internet Proxy configuration
Work History
Hydranautics (Permanent Employee) Tier 2-3 Technician
8/2005 to 8/2010 (Retired)
Hydranautics (Independent Contractor) Desktop Support
6/2000 to 8/2005
Nitto Denko Technical (contract) Technician
10/2001 to 2004
Wright & Geis CPA (contract) Technician
8/2000 to 2002
Education
NCT, Certified Network Computer Technician (A+ - ETA) 2000
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